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After some hours, pages go blank in Acrobat Reader DC and it says "Problem reading document (109)" or "There was an error reading a stream". How to fix this?

New Here ,
Nov 14, 2018

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Hi,

I have a very frustrating daily problem using Adobe Acrobat Reader DC on a Windows 10 PC.

All documents are displayed just fine, but after some hours - typically the next day - parts of pages or whole pages of opened documents are blank and an error message dialog like "Problem reading document (109)" or "There was an error reading a stream" or "Insufficient data for an image" pops up. Why not just open the document again? And why throw away the document in the first place?

This happens with documents on my network where it's easily reproduced, but I'm not sure if I've experienced it with local files. There seems to be no problems with the network otherwise, I've never seen it glitch or act sluggish or or disappear or anything.

Every day when the problem hits me I have to close the documents and open them again, which is super tedious in the new Home/Recent menu and the new worsified Search field. Only one document can be opened at a time, even if many can be selected with the checkboxes. *explodingheadstupid* The program jumps to the opened file, and I need to go to the Home menu manually again, open the next file, and so on.

This makes Acrobat Reader feel like a very unprofessional tool. Anyone with the same problem - or a solution?

Best,

M

Hi M,

As per the issue description mentioned above, you are getting above mentioned error when pdfs are kept open for a while in reader, is that correct?

Could you check if an update is available for reader using "Check for updates" option under "Help" menu,  You may also download updates from here: Adobe software and product updates

Reboot the machine after installing update and try again.

Also, Try the troubleshooting steps given in the following help document

Error Insufficient Data For An Image in Acrobat or Reader versions 9.5.2 or 10.1.4

You may also refer to the following forum threads discussing the similar issue:

There was a problem reading this document (109).

"Error 109" in files returned by customer

Acrobat Pro XI - Error 109

Insufficient data for an Image - Adobe Reader DC Ver 2015.020.20042

https://forums.adobe.com/thread/1848369

Let us know if you need any help.

Shivam

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After some hours, pages go blank in Acrobat Reader DC and it says "Problem reading document (109)" or "There was an error reading a stream". How to fix this?

New Here ,
Nov 14, 2018

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Hi,

I have a very frustrating daily problem using Adobe Acrobat Reader DC on a Windows 10 PC.

All documents are displayed just fine, but after some hours - typically the next day - parts of pages or whole pages of opened documents are blank and an error message dialog like "Problem reading document (109)" or "There was an error reading a stream" or "Insufficient data for an image" pops up. Why not just open the document again? And why throw away the document in the first place?

This happens with documents on my network where it's easily reproduced, but I'm not sure if I've experienced it with local files. There seems to be no problems with the network otherwise, I've never seen it glitch or act sluggish or or disappear or anything.

Every day when the problem hits me I have to close the documents and open them again, which is super tedious in the new Home/Recent menu and the new worsified Search field. Only one document can be opened at a time, even if many can be selected with the checkboxes. *explodingheadstupid* The program jumps to the opened file, and I need to go to the Home menu manually again, open the next file, and so on.

This makes Acrobat Reader feel like a very unprofessional tool. Anyone with the same problem - or a solution?

Best,

M

Hi M,

As per the issue description mentioned above, you are getting above mentioned error when pdfs are kept open for a while in reader, is that correct?

Could you check if an update is available for reader using "Check for updates" option under "Help" menu,  You may also download updates from here: Adobe software and product updates

Reboot the machine after installing update and try again.

Also, Try the troubleshooting steps given in the following help document

Error Insufficient Data For An Image in Acrobat or Reader versions 9.5.2 or 10.1.4

You may also refer to the following forum threads discussing the similar issue:

There was a problem reading this document (109).

"Error 109" in files returned by customer

Acrobat Pro XI - Error 109

Insufficient data for an Image - Adobe Reader DC Ver 2015.020.20042

https://forums.adobe.com/thread/1848369

Let us know if you need any help.

Shivam

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Adobe Employee ,
Dec 12, 2018

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Hi M,

As per the issue description mentioned above, you are getting above mentioned error when pdfs are kept open for a while in reader, is that correct?

Could you check if an update is available for reader using "Check for updates" option under "Help" menu,  You may also download updates from here: Adobe software and product updates

Reboot the machine after installing update and try again.

Also, Try the troubleshooting steps given in the following help document

Error Insufficient Data For An Image in Acrobat or Reader versions 9.5.2 or 10.1.4

You may also refer to the following forum threads discussing the similar issue:

There was a problem reading this document (109).

"Error 109" in files returned by customer

Acrobat Pro XI - Error 109

Insufficient data for an Image - Adobe Reader DC Ver 2015.020.20042

https://forums.adobe.com/thread/1848369

Let us know if you need any help.

Shivam

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New Here ,
Feb 13, 2019

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I have a client who is having this problem on multiple computers.  We have a cloud team account with the newest Adobe Pro DC installed on the users machines. 

There are no updates available, this happens on multiple machines with multiple PDFs.  None of the above suggestions have fixed the problem.  I cant imagine that they are getting a bunch of corrupt blue prints.

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Adobe Employee ,
Feb 13, 2019

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Hello Rpciadmin,

I am sorry for the trouble you had, what is the version of Acrobat Pro DC installed on the user's machine? To identify, please refer to Identify the product and its version for Acrobat and Reader DC and post a screenshot of the version window https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

What is the version of the operating system installed? Is it possible to share a sample PDF file which is causing this issue? If yes, please upload the PDF file to Document Cloud storage Adobe Document Cloud choose share file option, generate the link and share the link by direct/private message only. How Do I Send Private Message

We're here to help, just need more info.

Thanks,

Anand Sri.

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Most Valuable Participant ,
Feb 13, 2019

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Does it ever happen with files opened from the users own hard drive?

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New Here ,
Jul 07, 2019

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Same issue being experienced by multiple users in our corporate environment. Using Acrobat Pro DC 2019.008.20071 on Windows 10 1803. When viewing 'large' (10's of MB) PDF files from Windows file server (Drive mounted with 'net use'), the PDF file may be viewed normally. However, if the file is left open for a period (e.g. 30 minutes), pages now appear blank. Sometimes this is accompanied with error, 'Insufficient data for an image', or 'There was an error while reading a stream', or sometimes no error at all. Checking the 'Files Open' list in 'Computer Management' application on the file server, it can be seen that the PDF file is no longer open, even thought the client application still has it open. To workaround this issue, our users have to re-open the failed PDF document. Reading the same PDF files from the local disk drive does not suffer the same issue.

This issue has persisted for us across several versions of Adobe Acrobat Pro DC.

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New Here ,
Oct 07, 2019

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Exactly the same issue/s. Been experiencing them for well over a year now, wasting so much time. Painful Painful Painful.

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Lene5E25 LATEST
New Here ,
Aug 24, 2020

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Hi there

I/we have the exact same problem here in 2020, and it is driving me nuts, as it is timeconsuming and annoying. 

I hope there are some fix for this in the near future. But as this treads is a couple of years old, I am not too optimistic :o(

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