An error exists on this page. Acrobat may not display the page correctly - help please!

New Here ,
Jun 19, 2018 Jun 19, 2018

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Hi,

I'm using Adobe Acrobat Reader DC and the last page of this PDF is not loading with this error message loading:

An error exists on this page. Acrobat may not display the page correctly. Please contact the person who created the PDF document to correct the problem. I'm the person who created it  and i've changed the last page to see if it was something wrong with the content but it's still displaying this..

Any help is appreciated!

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General troubleshooting, View PDF

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correct answers 1 Correct Answer

Adobe Employee , Jun 19, 2018 Jun 19, 2018
Hello Lilia_Servo,We apologize for the inconvenience caused, as per the description above, you are getting the error message while viewing the last page of the PDF "An error exists on this page. Acrobat may not display the page correctly", Is that correct?Could you please confirm what is the content of the last page of the PDF file? Does it contain real text or is it a scanned document contains image only?Make sure that you have the latest version of Adobe Reader installed, check for any pending...

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Adobe Employee ,
Jun 19, 2018 Jun 19, 2018

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Hello Lilia_Servo,

We apologize for the inconvenience caused, as per the description above, you are getting the error message while viewing the last page of the PDF "An error exists on this page. Acrobat may not display the page correctly", Is that correct?

Could you please confirm what is the content of the last page of the PDF file? Does it contain real text or is it a scanned document contains image only?

Make sure that you have the latest version of Adobe Reader installed, check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after updating Adobe Reader.

Try repairing Adobe Reader once from help>repair installation. You may also refer and try the suggestions from the following Adobe discussions "An error exists on this page. Acrobat may not display~" problem

"An error exists on this page. Acrobat may not display the page correctly..." when open file created...

An Error exists on this page. Acrobat may not display the page correctly. Please contact the person ...

What is the dot version of Adobe Reader installed? To identify, refer to Identify the product and its version for Acrobat and Reader DC

What is the version of OS installed? If the issue is specific to one PDF file, Is it possible to share the PDF file with us so that we can test it at our end?

To share the file, please use Adobe Send feature, upload the file, share the link to files via private message only, How Do I Send Private Message

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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Community Beginner ,
Apr 18, 2021 Apr 18, 2021

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@AnandSri  Please review latest finding by @Stanley5FA9 

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Community Beginner ,
Sep 06, 2020 Sep 06, 2020

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Did you find a solution to this problem?

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New Here ,
Jan 12, 2021 Jan 12, 2021

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I have the same problem,  some images won't show.
BUt they are all linked files, so it is not normal that some appear and others don't.
There's also a single color that won't show (it is not a spot color, just CMYK)

I tried everything, duplicating the file, restarting the computer, etc. Nothing works.
But I exported an earlier version of the file in the same morning, so I really don't get it.

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New Here ,
Apr 13, 2021 Apr 13, 2021

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Have you got a solution for this? I'm still getting this error. I'm trying to open a label from a courier express company with barcodes on it. I have tried it with DC 2020 and 2021 as well, same error message:

 

"An error exists on this page. Acrobat may not display the page correctly. Please contact the person who created the PDF document to correct the problem."

 

E.g. Chrome can open the pdf without any problem.

 

Screenshot 2021-04-13 215002.jpg

 

Thank you in advance.

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New Here ,
Apr 15, 2021 Apr 15, 2021

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Hello,

 

I have same issue and I found the reason for my case.

My pdf was from my colleague who created pdf from EDA tool - Mentor's PADS vx2.x series.

She created the PCB layoout pdf by clicking "create PDF".

Her PC has Window 10 Pro and she has no problem.

But my PC has Windows 10 Home. And I see the error message when I try to see the file always.

 

I tried my pc at home which has Windows 10 Pro and it showed no issue.

And I asked another colleague to check on his PC installed Windows 10 Home. And he sees same error.

 

As a conclusion, Acrobat Reader DC has different feature on Windows 10 Home vs Pro.

If Adobe engineer can check and tips for Widnows 10 Home users, it'll be very great thing.

 

Thanks,

Stanley

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New Here ,
Apr 16, 2021 Apr 16, 2021

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Hello,

 

thanks, and it's really weird.

Unfortunately I don't have a Win10 Home around me, to test it. I have opened the files on 8 different Windows 10 Pro, and all reports the same problem.

 

The pdf file I wanted to open was created by a courier company, I guess their automated system don't use Windows10 Home for creation, but who knows, anyway, they will surely not change their system, as pdf file opens well in other pdf apps.

 

ps: it seems other courier company labels have same problem: https://sellercentral.amazon.com/forums/t/error-opening-ups-label-in-adobe-acrobat/421484

 

After several searches, I see this error message has been existing for long time. Is there any Adobe Engineer reading this forum, who could finally check and solve it?

 

Thank you,

Istvan

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New Here ,
May 12, 2021 May 12, 2021

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LATEST

This is a few years later but I hope this post helps someone who was struggling like I was and came to this page for answers but was not helped by any of the previous answers. I was trying to output a PDF from Coreldraw 2020 and when I went to view the PDF, I got this exact error code. So what I did was troubleshoot my PDF save settings when in the process of saving the file to pdf format.

 

When I finished and went to save my file to pdf, in the PDF Settings page, there is a tab at the very right labeled Issues. If you have the issues called 'Hidden but printable layers'. This error made me curious and so I investigated and learned that this means there was a layer in project that was "hidden" or not visible but when saving the pdf, it was also trying to embed the hidden layer in my pdf which created a reading error in Adobe. 

 

To solve this issue; I went back to my project in Coreldraw and opened the Object Manager. If you do not already have it open, go to the top tab called Window, Dockers, Objects and this should open up the Object Manager on the right of the screen. When you hover the mouse over any layer, on the right you will see a few icons such as Show/Hide, Lock/Unlock, and 'Enable/Disable Print and Export'. This is the key to that error message when saving pdf's. You must DISABLE Print and Export any layer that you do not want to show in your exported project. You do this by clicking on the lock icon labeled Print and Export to DISABLE. Now try to save your project to PDF again with this setting corrected and you should be able to view the PDF now just like I was able to.

 

I hope this helps somebody who was not helped by the other answers on this forum.

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