Can only print PDF files in landscape.

[mauriced84455894]

When printing PDF files, I am unable to change the orientation of printing. I can only print in "landscape" orientation although the print dialogue is set to "portrait". the printer settings are correct and I have downloaded the latest printer driver. All other files print correctly.This problem has only arisen in the last few days. Prior to that it was ok.

[Adorobat]

Hi mauriced84455894​,

Try following steps and see if that resolves the issue:

1- Assuming you have Acrobat Reader DC installed on the machine, try checking update for Reader, launch Reader>Help menu>select Check for Updates.

2- Restore preferences, visit this link on how to restore preferences: How to reset Preference settings in Acrobat.

Could you please let me know the application you are trying to print from- Reader/ Acrobat ?

What is the version of the application?

Is this happening with a specific pdf file or with all the files you are printing?

Which Operating System you have on the machine-Windows/Mac?

[mauriced84455894 · Accepted solution]

Thanks your reply.

After many hours the problem existed in the printer settings but was not obvious. It has been resolved.

Mauricw

[Adorobat]

Glad to know that the issue has been fixed.

[Gianluigi5FAA]

Maurice:

Which steps did you take to solve the problem?

I currently have an HP Office Jet Pro 8710 printer and have not found a solution when trying to print using Adobe Acrobat Reader DC.

Plus, my printer firmware is apparently incompatible.