Can`t open pdf protected with password

Forum|Forum|8 years ago
April 8, 2017
4 replies
36397 views

I have the latest version of Acrobat Reader, see below printscreen, but when I fill the password receiving the second printscreen error.

Any idea what is wrong??? I have to open this file as soon as possible.

Much appreciated your quick response.

Thanks in advance!

This topic has been closed for replies.

Correct answer Meenakshi Negi

Hi there,

Thank you for sharing the file.

We have released an update today for Acrobat and Reader DC (Continuous Track) desktop application that resolves this issue.
Please update the application to the latest version by going to the Help menu > Check for updates in the application.

For more information on the recent update, you may refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousaug2020qfe.html#dccontinuousaugtwentytwentyqfe

Let us know if that works for you.

Thanks,
Meenakshi

O

Ofiman5EAC

Participating Frequently

I've done what Bernd said and it's not working. I can't open protected pdf whatever it's in local disk or not. Any other ideas??

Meenakshi Negi

Correct answer

Community Manager

Hi there,

Thank you for sharing the file.

We have released an update today for Acrobat and Reader DC (Continuous Track) desktop application that resolves this issue.
Please update the application to the latest version by going to the Help menu > Check for updates in the application.

For more information on the recent update, you may refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousaug2020qfe.html#dccontinuousaugtwentytwentyqfe

Let us know if that works for you.

Thanks,
Meenakshi

O

Ofiman5EAC

Participating Frequently

Hi!

Thanks for your replay.

The update worked, at least in my computer so it must do in any other aswell. I really appreciate everyones help and your team for resolve this issue so fast.

Have a nice day 🙂

rohit_ID

Adobe Employee

Certain PDF files (dynamic XFA forms) created in Adobe LiveCycle can only be opened in Adobe Reader and Adobe Acrobat. When you try to open these files in an alternative PDF viewer, then you will see this error message.

Unfortunately, it's not easy remove this message and modify the PDF so that it can be opened in alternative PDF viewers. The person who created the original form must re-create the form using options that do not restrict which PDF viewers can open and display the file.