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Cannot print coupons from Smartsouce website.

New Here ,
Apr 07, 2017

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I recently downloaded Adobe Acrobat reader DC as the coupon website Smartsource.ca is now using that instead of Java. I have now downloaded it and when I click on print coupons it says "coupons are being downloaded" but nothing ever happens it just sits there. I am using a Mac computer and Firefox. I turned off my Firewall to see if that was the issue but still nothing. I even tried to print with Safari and it does the same thing. Can you please help me fix this issue? Thank you! Rita

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Correct answer by jane-e | Adobe Community Professional

A Google search for [smartsource.ca printing  problems] came up with lots of hits. Here is a link from help.smartsource.com that should help.

http://help.smartsource.com/customer/portal/topics/600537-troubleshooting/articles?b_id=719

If not, then use the same link to ask a question or click "Contact Us" and ask SmartSource directly.

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Cannot print coupons from Smartsouce website.

New Here ,
Apr 07, 2017

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I recently downloaded Adobe Acrobat reader DC as the coupon website Smartsource.ca is now using that instead of Java. I have now downloaded it and when I click on print coupons it says "coupons are being downloaded" but nothing ever happens it just sits there. I am using a Mac computer and Firefox. I turned off my Firewall to see if that was the issue but still nothing. I even tried to print with Safari and it does the same thing. Can you please help me fix this issue? Thank you! Rita

Adobe Community Professional
Correct answer by jane-e | Adobe Community Professional

A Google search for [smartsource.ca printing  problems] came up with lots of hits. Here is a link from help.smartsource.com that should help.

http://help.smartsource.com/customer/portal/topics/600537-troubleshooting/articles?b_id=719

If not, then use the same link to ask a question or click "Contact Us" and ask SmartSource directly.

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Adobe Community Professional ,
Apr 08, 2017

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A Google search for [smartsource.ca printing  problems] came up with lots of hits. Here is a link from help.smartsource.com that should help.

http://help.smartsource.com/customer/portal/topics/600537-troubleshooting/articles?b_id=719

If not, then use the same link to ask a question or click "Contact Us" and ask SmartSource directly.

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New Here ,
Apr 08, 2017

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Hi

Thank you for the reply. I have gone through the articles and done the recommendations for settings for Adobe acrobat reader DC but there was still no change. It still says downloading coupons but nothing happens. Where it says contact us there is no phone number or information for me to contact Smartsource.ca can you please provide me with this? thank you!

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Adobe Community Professional ,
Apr 09, 2017

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If you can open other files with Adobe Acrobat Reader, then this is not a Reader issue. Reader is behaving as it should, and the problem is with the coupon site. You really need to post your question at the coupon site at the link I found for you.

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New Here ,
Apr 09, 2017

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Can you please resend that link again? thank you.

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jane-e LATEST
Adobe Community Professional ,
Apr 10, 2017

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Rita, the link for this thread is  Cannot print coupons from Smartsouce website. Or just log in to the forums if you want to see it later. 

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