I had a MacBook Pro running El Capitan and I used the Adobe Acrobat Reader DC (Last Version) to digitally sing some documents. Before the update of El Capitan to the last version (10.11.6) the Adobe Acrobat Reader DC crash and I cant digitally sing documents anymore. I verify the capability of my smart card (digital signature) and is working fine, also the MacBook Pro is using the certificates without problems, so the problem is the Acrobat in the new version of MacOSX.
Attached you can find the error from the Adobe:
Could you please help me?
I already tried with the method above without succeed, have you any other ideas?
Try to perform following steps:
1-Open Reader>navigate to Preferences
2- Go to Signatures>Identities & Trusted Certificates
3- Expand Digital IDs>click PKCS#11...>Attach Module
4-Enter as value /usr/local/lib/beid-pkcs11.bundle and accept.
5- Make sure your card reader is properly connected and that your e-ID is inserted into it.Your E-ID certificates should now look like the screen below.Select your signature certificate.
6- Go to the menu Use Options and select Use for Signing.
7- A small icon now appears next to your signature certificate.
Following the steps above in the step number 4, the following error appears:
I can proced with the rest of your tutorial, could you please help me?
I navigate to the location above without results but I found the library for the pckcs11 module. Once I load the pkcs11 module on the adobe the following happens:
Now the adobe finds the Smart Card reader and the Smart Card but show us the disconnected status, once we log in with the Digital Sign password the following happens:
The adobe show us an empty smart card, but we run an application and the smart card still have the certificates.
Could you please help us?
Hi! I got to step 4 and get the pop up that says it cannot find that path. Do I need to download it from somewhere first?
Same issue and none of the Adobe rep solutions have worked. I have updated the preferences to not check for revoked certificates, I have manually added my certificates to trusted certificates, and I have attempted to load the PKCS11 bundle which came back with an error. This is a big problem as I cannot do any work from home if Adobe won't work.
We already tried this method before without succeeed. This an urgent topic, have you any idea if this will be resolved by Adobe soon?
What do I do now?
Same. Could not load the PKCS#11 module