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BruceRob
BruceRob
Participant
August 1, 2018
Question

Epson scanning

  • August 1, 2018
  • 1 reply
  • 960 views

Hi

I have an Epson printer

Trying to scan a document to save as a PDF.

It says I need a cgi1 plug in to view the scanned document but I can't find the plug in.

How do I view the document?

    This topic has been closed for replies.

    1 reply

    ~graffiti
    ~graffiti
    Legend
    August 1, 2018

    You may want to ask support for whoever makes the scanning software. Haven't heard of a cgi1 plug-in.

    Have you verified that it is being scanned to a pdf file? What steps are you taking to open the pdf? What version of Reader are you using? What is the complete and exact message you are getting?

    BruceRob
    BruceRobAuthor
    Participant
    August 2, 2018

    Hi

    This is the first error message

    And this is the second after you push OK above

    It is being sent as a PDF and I am opening it by double clicking on the file

    Thanks

    Bruce

    ~graffiti
    ~graffiti
    Legend
    August 2, 2018

    You may try installing the font pack from here: Adobe - Adobe Reader : For Windows : Adobe Acrobat Reader DC Font Pack (Continuous) : Thank You

    I'm assuming the scanner is running character recognition (or it wouldn't need a font). Maybe it's assigning some odd font to the characters in the file? Is this a file you can share (don't share if it contains sensitive information to this public forum)?

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