Error code:: 0x40000015

[Netizen99]

I have the below issue when using "fill and sign" feature of Adobe Reader DC. May I know what is the cause and how we can fix this issue. the PDF may have around 40 page. The PC is a Win 7 Pro (32bit) with 4 GB RAM.

Faulting application name: AcroRd32.exe, version: 19.10.20099.60178, time stamp: 0x5c993e0a

Faulting module name: AcroRd32.exe, version: 19.10.20099.60178, time stamp: 0x5c993e0a

Exception code: 0x40000015

Fault offset: 0x00116f2e

Faulting process id: 0x350

Faulting application start time: 0x01d50abb731d79dc

Faulting application path: C:\Program Files\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

Faulting module path: C:\Program Files\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

Report Id: 4e2b6b35-76b8-11e9-8e37-9cb654f4a046

[sangrover]

Hi dummy22,

Thanks for reporting the issue. Can you please try the following :

1. Make sure you are on the latest version of Reader. Go to Help > Check for Updates.

2. Can you provide some detailed steps of your workflow? Or does this issue happens as soon as you open the Fill and Sign application?

3. It will be great if you can share the error snapshot and PDF file with us at sagrover@adobe.com

Regards,
Sandeep Grover

[Netizen99]

Thanks, I noted that I have an update not installed. I will try update it first and see the result. Thanks for your help.

[Netizen99]

It happened again. I sent the dump screen to you.