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ERROR INSTALACION ADOBE READER

New Here ,
Oct 14, 2018 Oct 14, 2018

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BUENAS, ME LLEGÓ UNA ACTUALIZACION DE ADOBE READER Y ME DABA ERROR AL ACTUALIZAR, ME SUGERIA EL PROGRAMA DESINSTALAR Y VOLVER A INSTALAR. PUES LO HICE Y CUANDO VOLVI A INSTALAR NO ME DEJA TERMINAR LA INSTALACION, ME PONE QUE YA TENGO UNA VERSION MAS ACTUAL INSTALADA, Y NO ES ASI NO TENGO NINGUNA OTRA VERSION, HE INTENTADO BORRAR RASTROS ELIMINANDO CARPETAS DE ADOBE Y CON LIMPIADORES Y NADA, NO SE SI NO BORRE BIEN EL RASTRO O QUE ES LO QUE PUEDO HACER PARA INSTALAR ADOBE, NECESITO SU AYUDA, GRACIAS!

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correct answers 1 Correct answer

Adobe Employee , Nov 21, 2018 Nov 21, 2018

Hello Gayo,

I am sorry for the delayed response, please reboot the machine once and check for any pending updates of Windows and install them, reboot the machine again and then try the suggestion from the following help article Error 1722 with Windows installer package of Acrobat DC

If the issue persists, please create a test user profile with full admin rights and install Adobe Reader from the URL ftp://ftp.adobe.com/pub/adobe/reader/win/AcrobatDC/1900820081/

Let us know how it goes.

Thanks,

Anand

...

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Adobe Employee ,
Oct 15, 2018 Oct 15, 2018

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Hello Felix,

We're sorry for the trouble you had with Adobe Reader, please reboot the machine once and then use Acrobat cleaner tool to remove any corrupt or conflicting installation file of Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine again and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

Once Adobe Reader is installed, check for the latest update of Adobe Reader version 19.008.20074 from help>check for updates. Reboot the machine after updating Adobe Reader and check.

Is it a Mac or Windows machine and what is the version?

If you still experience any issue, please share screenshots of the error you get. To share screenshots refer to help article https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

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New Here ,
Oct 15, 2018 Oct 15, 2018

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1.jpg2.jpg

Hola Anand Sri, he intentado paso a paso todo lo que me has indicado y sigue sin dejarme instalarme adobe reader, me sigue dando fallo y me salen los mensajes de error que adjunto en este mensaje, espero que sepáis que quieren decir, pues uso mucho el lector de pdf y lo necesito.

Muchas gracias

Félix

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Adobe Employee ,
Nov 20, 2018 Nov 20, 2018

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Hello Felix,

I am sorry for the trouble you had and for the delayed response. Please reboot the machine once, then use Acrobat cleaner tool to remove Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine again and download the setup pf Adobe Reader from ftp://ftp.adobe.com/pub/adobe/reader/win/AcrobatDC/

Download the setup file named AcroRdrDC1900820081_en_US.exe

Once the setup file is downloaded, right click on it and click on ‘properties’.

Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8/7 operating system from the drop down menu and proceed with the installation.

Once this is done, restart the computer and locate the Adobe Reader icon, Right click on it and choose 'Run as administrator' and check.

If the issue persists, please create a test user profile with full admin rights and install Adobe Reader and check.

Let us know how it goes and share your findings.

Thanks,

Anand Sri.

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New Here ,
Nov 20, 2018 Nov 20, 2018

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Hello,

I'm having the same problem. I tried all these steps:

Please reboot the machine once, then use Acrobat cleaner tool to remove Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine again and download the setup pf Adobe Reader from ftp://ftp.adobe.com/pub/adobe/reader/win/AcrobatDC/

Download the setup file named AcroRdrDC1900820081_en_US.exe

Once the setup file is downloaded, right click on it and click on ‘properties’.

Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8/7 operating system from the drop down menu and proceed with the installation.

Acrobat Reader is still not getting installed. I get error 1722 repeatedly.

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Adobe Employee ,
Nov 21, 2018 Nov 21, 2018

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Hello Gayo,

I am sorry for the delayed response, please reboot the machine once and check for any pending updates of Windows and install them, reboot the machine again and then try the suggestion from the following help article Error 1722 with Windows installer package of Acrobat DC

If the issue persists, please create a test user profile with full admin rights and install Adobe Reader from the URL ftp://ftp.adobe.com/pub/adobe/reader/win/AcrobatDC/1900820081/

Let us know how it goes.

Thanks,

Anand Sri.

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New Here ,
Oct 15, 2018 Oct 15, 2018

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Gracias por responder Anand Sri, mi ordenador es un windows 8.1, tengo el problema de que no se usar bien Adobe Reader y Acrobat Cleaner Tool - Adobe Labs, en la pestaña de descarga vienen varios enlaces y o se si el que elijo es el correcto, y después una vez lo decargo y me sale la ventana emergente no se que pasos seguir para borrar todo el rastro de adobe reader de mi ordenador, ¿sabría de algún tutorial en el que lo explique paso a paso?

Muchas gracias.

Félix

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