We are having the same issue here with Encompass and this crashing. Almost identical errors just different version numbers of the adobe from that P5 line. I have been working with encompass support for 2 weeks now. I have uninstalled adobe reader DC and gone back to XI, then update XI to latest XI of 11.0.22. Error still occurs. Not sure if its an adobe or encompass issue but any update on this would be great. I have noticed it starts with a .Net error first. Here is a combined log of the 2 errors in event viewer.
Log Name: Application
Source: Windows Error Reporting
Date: 10/19/2017 1:12:47 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: xxxxxxx
Description:
Fault bucket 116457873714, type 5
Event Name: BEX
Response: Not available
Cab Id: 0
Problem signature:
P1: Encompass.exe
P2: 17.2.0.5
P3: 59b84673
P4: AcroPDFImpl.dll_unloaded
P5: 17.12.20093.41392
P6: 597fa34a
P7: 00038341
P8: c0000005
P9: 00000008
P10:
Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER97A1.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9EF5.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9F04.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9F14.tmp.txt
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Encompass.exe_43d59b2c2bf6dfb6823f3ab3c15b8778dec1dcbc_9eae9053_319923df
Analysis symbol:
Rechecking for solution: 0
Report Id: ac72ecdf-94ed-4937-86da-88420c787561
Report Status: 268435456
Hashed bucket: e4c8f0c4c442c90991d91ecb81d25762
Log Name: Application
Source: Application Error
Date: 10/19/2017 1:11:05 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: xxxxxxx
Description:
Faulting application name: Encompass.exe, version: 17.2.0.5, time stamp: 0x59b84673
Faulting module name: AcroPDFImpl.dll_unloaded, version: 17.12.20093.41392, time stamp: 0x597fa34a
Exception code: 0xc0000005
Fault offset: 0x00038341
Faulting process id: 0x2c60
Faulting application start time: 0x01d348da356db407
Faulting application path: C:\SmartClientCache\Apps\Ellie Mae\Encompass\Encompass.exe
Faulting module path: AcroPDFImpl.dll
Report Id: ac72ecdf-94ed-4937-86da-88420c787561
Faulting package full name:
Faulting package-relative application ID:
Log Name: Application
Source: .NET Runtime
Date: 10/19/2017 1:11:05 PM
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: xxxxxxxxx
Description:
Application: Encompass.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 478E8341
Stack:
at System.Windows.Forms.UnsafeNativeMethods.SetActiveWindow(System.Runtime.InteropServices.HandleRef)
at System.Windows.Forms.Application+ThreadWindows.Enable(Boolean)
at System.Windows.Forms.Application+ThreadContext.EnableWindowsForModalLoop(Boolean, System.Windows.Forms.ApplicationContext)
at System.Windows.Forms.Application+ThreadContext.EndModalMessageLoop(System.Windows.Forms.ApplicationContext)
at System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext)
at System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext)
at System.Windows.Forms.Application.RunDialog(System.Windows.Forms.Form)
at System.Windows.Forms.Form.ShowDialog(System.Windows.Forms.IWin32Window)
at Encompass.DocService.Docs.ProcessDocOrder(EllieMae.EMLite.LoanServices.BamObjects.DocServiceOrderType, System.Object, EllieMae.EMLite.LoanServices.BamObjects.DocServiceAudit, EllieMae.EMLite.LoanServices.BamObjects.DocServiceAudit, System.String)
at Encompass.DocService.AuditDialog.orderBtn_Click(System.Object, System.EventArgs)
at System.Windows.Forms.Control.OnClick(System.EventArgs)
at System.Windows.Forms.Button.OnClick(System.EventArgs)
at System.Windows.Forms.Button.OnMouseUp(System.Windows.Forms.MouseEventArgs)
at System.Windows.Forms.Control.WmMouseUp(System.Windows.Forms.Message ByRef, System.Windows.Forms.MouseButtons, Int32)
at System.Windows.Forms.Control.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.ButtonBase.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.Button.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.Control+ControlNativeWindow.OnMessage(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.Control+ControlNativeWindow.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)
at System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr, Int32, Int32)
at System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext)
at System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext)
at System.Windows.Forms.Application.Run(System.Windows.Forms.Form)
at EllieMae.EMLite.MainUI.MainForm.main(System.String[])
at EllieMae.EMLite.MainUI.EncompassSC.main(System.String[])
at EllieMae.EMLite.Encompass.Program.start(System.String[])
at EllieMae.EMLite.Encompass.Program.Main(System.String[])
3
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