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Flash player in Adobe Acrobat Reader

New Here ,
Aug 13, 2017

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Hi, I've been recently trying to load a multimedia file within a pdf. However when I open my file in Adobe Acrobat Reader DC, I get this notification saying "To view the Flash technology content in this PDF file, please install the required version of Flash Player"

So I went to install the latest version Adobe Flash Player 26 however I still keep getting the same notification. My friends who are using older versions of flash player are able to load the file while i'm unable to load it. Is there any way to resolve this issue or is there something else which needs to be configured?

P.S. I've tried this on both Windows 8 and Mac and both give me the same result as well.

Please download and install "FP 26 for Firefox - NPAPI" from  http://get.adobe.com/flashplayer/otherversions/  and relaunch Adobe Reader/Acrobat. It should fix the flash player issue. (Note: This Flash installer needs to be installed for flash content rendering in Adobe Reader/ Acrobat, irrespective of browser present at the system)

Please let us know, if you are still seeing the issue.

Thanks,

Sumita

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Flash player in Adobe Acrobat Reader

New Here ,
Aug 13, 2017

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Hi, I've been recently trying to load a multimedia file within a pdf. However when I open my file in Adobe Acrobat Reader DC, I get this notification saying "To view the Flash technology content in this PDF file, please install the required version of Flash Player"

So I went to install the latest version Adobe Flash Player 26 however I still keep getting the same notification. My friends who are using older versions of flash player are able to load the file while i'm unable to load it. Is there any way to resolve this issue or is there something else which needs to be configured?

P.S. I've tried this on both Windows 8 and Mac and both give me the same result as well.

Please download and install "FP 26 for Firefox - NPAPI" from  http://get.adobe.com/flashplayer/otherversions/  and relaunch Adobe Reader/Acrobat. It should fix the flash player issue. (Note: This Flash installer needs to be installed for flash content rendering in Adobe Reader/ Acrobat, irrespective of browser present at the system)

Please let us know, if you are still seeing the issue.

Thanks,

Sumita

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Adobe Community Professional ,
Aug 13, 2017

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Press "Learn more".

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New Here ,
Aug 14, 2017

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I am experiencing the same exact problem. Clicking "learn more" only takes you to the installer page for flash player to install the same software which is already installed but not acting as though it is being recognized.

I've tried restarting the PC, re-downloading the offending PDF document, and nothing is working. I have the standard version of adobe acrobat DC installed. It's acting as though acrobat DC is not recognizing that adobe flash player 32-bit is installed. My computer is 64 bit.

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Adobe Community Professional ,
Aug 14, 2017

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New Here ,
Aug 14, 2017

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That's the exact page the learn more button redirects towards.

Once again, Installing that flash player software does nothing to resolve the problem as I originally outlined and as the original poster outlined as well. Once the installation successfully completes, you're still unable to play flash videos existing within a PDF. To add insult to injury, the learn more button still shows at the top of the PDF document, and the endless cycle continues. It's as if the PDF does not recognize that flash player is installed.

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Adobe Community Professional ,
Aug 15, 2017

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It works for me with version 2017.012.20095 of Acrobat Reader DC and Adobe Acrobat DC and Adobe Flash Player version 26.

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Most Valuable Participant ,
Aug 15, 2017

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There are three different installers for Flash Player. Only one will work. Pick the right one, DO NOT let your browser choose.

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New Here ,
Aug 15, 2017

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Having the same issues. I have 2017.012.20095 of Acrobat Reader DC and Adobe Acrobat DC and now trying to find the right Flash player download link. Anyone have a link to the correct version out there? Mac version please.

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Most Valuable Participant ,
Aug 15, 2017

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As far as I know, this is the only link for Getting Flash Player https://get.adobe.com/flashplayer

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New Here ,
Aug 15, 2017

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Thanks! Found it in that page. Had to go to the download for a different computer dropdown. It's the install flash player one. And not the flash player pepper one. Embedded videos in PDF now run.

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New Here ,
Aug 15, 2017

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I downloaded the flash player for windows 10 compatible for chrome. The other options are for mac, opera, and firefox - none of which I have installed. After installing the flash player, the pdf still does not play the embedded video file within the PDF document. I've also tried opening the PDF with chrome to see whether it was isolated to just the browser, but chrome fails to load the video within the PDF as well.

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Adobe Employee ,
Aug 15, 2017

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Please download and install "FP 26 for Firefox - NPAPI" from  http://get.adobe.com/flashplayer/otherversions/  and relaunch Adobe Reader/Acrobat. It should fix the flash player issue. (Note: This Flash installer needs to be installed for flash content rendering in Adobe Reader/ Acrobat, irrespective of browser present at the system)

Please let us know, if you are still seeing the issue.

Thanks,

Sumita

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New Here ,
Sep 25, 2017

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I'm encountering this problem as well, and the link provided will only let me download FP 27, so I can't get it to work. This is so frustrating.

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Most Valuable Participant ,
Sep 25, 2017

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Should be fine. You MUST use the NPAPI version, the browser you have is not relevant. All the problems above seem to come from worrying about the browser 

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New Here ,
Sep 25, 2017

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It is NPAPI

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New Here ,
Nov 10, 2017

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Thank you very much for your help. In my case "FP 27 for Firefox - NPAPI" was the version that was available. I installed it and it fixed the problem.

This information could be more helpful if it was linked in the "Learn More" button in Adobe Pro / Adobe Reader. That "Learn more" just took me around in circles, but your instructions were very helpful.

Regards,

Herberto

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New Here ,
Nov 24, 2017

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err windows 10 has the latest version of shitty flash so why does it need to download another flash player? please explain this in detail!

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Most Valuable Participant ,
Sep 26, 2017

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So you've installed the NPAPI version of Flash (not just downloaded it)? Ok, what exactly happens when viewing a PDF? Please be detailed, it could be a different problem, since using the right version fixes it for everyone else I think.

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New Here ,
Sep 26, 2017

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Ya, it's installed. I even tried uninstalling it then reinstalling it. The other people were able to fix it with the FP 26, not 27, but the only download options for my mac are FP 27. I'm getting the same error message when I try to embed a multimedia file into the pdf, when I click on the "Learn more" button, it takes me to the download page for Flash Player. The option to download FP 26 is not there, and I even tried searching for the older version online. Despite installing FP 27 the error message stays there and it won't load the file, so its just a box but the media inside won't show or play.

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Most Valuable Participant ,
Sep 26, 2017

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hmm. I wonder if anyone else has this combination?

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Most Valuable Participant ,
Nov 24, 2017

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Three different interfaces defined by Microsoft, Google, Firefox. do three different Flash players.

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New Here ,
Nov 24, 2017

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google, and firefox are not installed so why do i need to install a version when no other interface is installed?

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Most Valuable Participant ,
Nov 24, 2017

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Because Reader uses the interface made for Firefox. We don’t have to like it.

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New Here ,
Nov 24, 2017

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so much logic in that..

thanks

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