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perh11786941
Participant
December 4, 2017
Question

Installation av DC

  • December 4, 2017
  • 2 replies
  • 499 views

Acrobat Raider slutade att fungera och har provat att installera DC men det går inte, verka vara något gammalt som inte försvinner vad göra?

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2 replies

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
January 2, 2018

Apologize for the inconvenience caused, is it possible to share a screenshot of the error you get during the installation  of Adobe Reader, to share the screenshot, please refer to How to share a file using Adobe Document Cloud

Please enable the hidden administrator account, and try to install the Reader DC and let us know how it goes.

Regards,

Anand Sri.

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
December 4, 2017

Hello perh11786941

We apologize for the inconvenience caused, as per the description above, you are not able to install Acrobat Reader DC, Is that correct?

Please close all the installation process, and restart the machine, then use the Adobe Cleaner tool to remove all the leftover files of Adobe Reader and old version of Adobe Reader, download and install the Acrobat Cleaner tool from Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Restart the machine once, then download and install the Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

You may also refer to Troubleshoot Adobe Acrobat Reader installation | Windows

Hope this helps and let us know how it goes.

Regards,

Anand Sri.

P
perh11786941Author
Participant
January 2, 2018

Har följt instruktionerna men det går inte ändå

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