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greganm99996421
greganm99996421
Participant
November 9, 2017
Answered

Installation fails. Found higher version.

  • November 9, 2017
  • 3 replies
  • 24128 views

When I try to instal Acrobat Reader DC on Mac OSX 10.12.3 I get a message during the installation process (after typing in admin password to instal). Message reads "found a higher version of Acrobat Reader in the installation location. Installation cancelled" (or something similar.

Then get this popup: I've delewed the previous version and searched hard drive for any other version. Can't find anything.

    This topic has been closed for replies.
    Correct answer AkanchhaS8194121

    Hi Greganm,

    As per the error message appears above, in this scenario you need to reset the application preferences and then try reinstalling the app again. So that the old files that has been created or saved on your system would be deleted.

    If you see the Acrobat Reader under application, then you need to move it to the trash first. And after that follow the steps suggested below and reset the Acrobat's preferences.

    How to reset Acrobat Preference settings to default.

    Let us know if it still doesn't work.

    Regards,

    Akanchha

    3 replies

    O
    onurt95184174
    Participant
    March 28, 2018

    you saved my day! remove old acrobat from the trash! this helped

      daedalus8
      daedalus8
      Participant
      February 24, 2018

      Hi there:

      I know this is rather late, but a note for posterity: before rushing to uproot files under the "preference" folder, try removing the deleted/uninstalled adobe files from "trash" as well.

      Best,

      Poldy

        Swenny27
        Swenny27
        Participating Frequently
        March 21, 2018

        Much appreciated.  You would assume that since it is in the Trash that it is removed everywhere.  Apparently not

        AkanchhaS8194121
        AkanchhaS8194121Correct answer
        Legend
        November 9, 2017

        Hi Greganm,

        As per the error message appears above, in this scenario you need to reset the application preferences and then try reinstalling the app again. So that the old files that has been created or saved on your system would be deleted.

        If you see the Acrobat Reader under application, then you need to move it to the trash first. And after that follow the steps suggested below and reset the Acrobat's preferences.

        How to reset Acrobat Preference settings to default.

        Let us know if it still doesn't work.

        Regards,

        Akanchha

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