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ibezdechi2
Participant
February 12, 2017
Question

Internal Error Occurred

  • February 12, 2017
  • 1 reply
  • 1244 views

I previously submitted this question and did not receive a real answer -- was left hanging:

PLEASE HELP!

I am sharing a laptop with one other person besides myself with an installation of the latest version of Adobe Reader DC with the latest version of Windows 10. The installation is also available on my logged in @account. When I try to start Adobe Reader DC on my account I get an immediate "An Internal Error Occurred" error.  No matter what I have done, there is no way to get it to startup, except if I go to the other account. I have spent hours troubleshooting, uninstalling, reinstalling, the Adobe Reader installation. When I try to click on a PDF file which is supposed to be opening up on Adobe Reader, I get the same problem.

I have used the Adobe Reader cleanup tool to scour out the previous installations.

I am using the latest version of WIndows 10 on a laptop computer with 8 gigs of RAM.

    This topic has been closed for replies.

    1 reply

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    February 13, 2017

    Hi ibezdechi2,

    Could you please try launching Reader as an administrator and see if that works:

    Locate Reader's shortcut on the desktop>right click>Run as administrator

    Let me know the results.

    Thank You,

    Shivam

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