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joveeen
Participant
February 5, 2020
Question

Issue with Acrobat Reader DC

  • February 5, 2020
  • 1 reply
  • 3110 views

I recently switched to a new laptop and the model and processor is: 

 

However when I try use Acrobat Reader DC to edit the PDF this happens.

 

Normally it should be like this.

Please help and let me know if there's any solution to resolve this. Thank you.

This topic has been closed for replies.

1 reply

Amal.
Amal.
Legend
March 2, 2020

Hi Joveeen,

 

We are sorry for the trouble and the delay in response.

 

Is this a behavior with a particular PDF file or with all the PDFs that you open? Please try to open a different PDF file and check. If its a file specific issue please share the file with us for testing. Upload the file to the document cloud (https://documentcloud.adobe.com/link/home/) generate the link and share the link with us.

 

What is the version of the Adobe Acrobat / Reader DC you are using? To check the version please use the link (https://helpx.adobe.com/acrobat/kb/identify-product-version.html)

 

Make sure you have the latest version 20.006.20034 go to Help > Check for Updates.

 

Also, please check for any necessary and recommended updates for the video drivers and firmware and try removing them and reinstalling and see if that helps.

 

Let us know how it goes

 

Regards

Amal

Amal.
Amal.
Legend
March 20, 2020

Hi there, 

 

If the issue is still unresolved, please try the following steps and see if that helps:

 

Please try to update the application to the new version 20.006.20042 released recently. Go to Help > Check for Updates. Also, share the video card driver version and try to update the video drivers and firmware.

 

If it still doesn't work please share the sample files and the log files with us for testing.

For windows please use the process monitor tool to collect the logs (https://docs.microsoft.com/en-us/sysinternals/downloads/procmon) run the tool and generate the issue and collect the logs to share.

 

Regards

Amal

Amal.
Amal.
Legend
April 7, 2020

Hi there 

 

Please refer to the reply by MarkInFL  about the fix of the issue in a similar discussion (https://community.adobe.com/t5/acrobat-reader/screen-turns-to-black-and-white-dots-using-adobe-acrobat-reader-dc-19-021-20061/m-p/10957634?page=1#M63679)

 

Regards

Amal

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