It is displayed that the update failed.

New Here ,
Feb 10, 2021

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It is displayed that the update failed. The content of the dialog is
"This is a probrem with this Windows Installer package. A Program run as part of the setup did not finish as expected. Contace your support personal or package vendor. Action InstallWebResources, location: C: \ Program files (x86) \ Adobe \ Acrobat Reader DC \ Reader \ AcroCEF \ RdrServicesUpdater.exe, command: 21.001.20135 20.013.20064.0 "

 

 

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1 Correct Answer

Adobe Employee , Feb 15, 2021
karanmalik Adobe Employee , Feb 15, 2021
Hello All,   This issue is addressed with the latest update we released today. https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe.html#dccontinuousfebtwentytwentyoneqfe   Thanks, Karan

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New Here ,
Feb 10, 2021

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Environment is Windows 10 Pro 20H2 64bit RAM 16GB VC++ Runrime is installed on 2013 x86, 2013 x64, 2015-2019 x86, 2015-2019 x64.

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New Here ,
Feb 10, 2021

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Here the same - it does not install.

Different systems (Win 20H2, 2004, 1607 LTSB - same Error) 1722.

Visuals C++ 2013 is also installed.

It does not work per auto-Update from Adobe, also not per msp direct install. Always the same error.

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Adobe Employee ,
Feb 10, 2021

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Hello. 

Thank you for reaching out. 
We have a help document for a similar issue: https://helpx.adobe.com/in/acrobat/kb/error-1722--there-is-a-problem-with-this-windows-installer-pac... 
Let us know how it works for you. 

~Tariq

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New Here ,
Feb 10, 2021

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Hi,

No it does not work. Visual C++ Redistributable Package is already installed, 32 and 64 bit.

It occures on different machines. Last Update 20074 did run without errors.

Also Adobe Acrobat Pro DC ist affected with same problem.

 

Matthias

 

P.s. I opened a case in my Admin Console

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New Here ,
Feb 10, 2021

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No it does not work.

As mentioned above, Visual C++ Redistributable Package is already installed, 32 and 64 bit.

Last Update 20074 did run without errors.

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New Here ,
Feb 10, 2021

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Same error when no user logged on. The msp (21.001.20135) is succesfully installed if user is logged on.
Distributing with SCCM and has worked fine for many years.

 

C:\windows\temp error log on client machine
There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action InstallWebResources, location: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroCEF\RdrServicesUpdater.exe, command: 21.001.20135 20.013.20074.0

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New Here ,
Feb 11, 2021

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Of course I am logged on to windows.
I don't know what else I need to do.

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New Here ,
Feb 10, 2021

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Same problem here. 

Since 2016 I generate my update packages on the "Base-EXE" and use slipstream integration with the latest update file.
But this month the installation on my clients failed with:

Product: Adobe Acrobat Reader DC MUI -- Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action InstallWebResources, location: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroCEF\RdrServicesUpdater.exe, command: 21.001.20135 20.013.20074.0

Product: Adobe Acrobat Reader DC MUI -- Configuration failed.

 

I tried to update my clients (automatically install over the 20.013.20074.0) and I tried to do a fresh installation with an new client.

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Adobe Employee ,
Feb 11, 2021

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Hello, 

We are aware of this issue and the issue is currently being worked upon. I will keep this discussion updated as soon I get an update about the fix.

Thank you for your patience.

~Tariq

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New Here ,
Feb 11, 2021

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I was able to update with the following command. I wait for the official fix.
C:\Windows\System32\msiexec.exe /p AcroRdrDCUpd2100120135.msp INSTALLUWPAPP=NO /qb-!

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Adobe Employee ,
Feb 15, 2021

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Hello All,

 

This issue is addressed with the latest update we released today. https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe....

 

Thanks,

Karan

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Adobe Employee ,
Feb 15, 2021

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Hello All,

 

This issue is addressed with the latest update we released today. https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe....

 

Thanks,

Karan

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