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Anonymous

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On Adobe Reader I have a black square instead of the mouse pointer.

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On Adobe Reader I have a black square instead of the mouse pointer. How do I get the pointer back?

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AdorobatCorrect answer

Participating Frequently

Unfortunately I do not have an AppData folder and even searching the other folders I cannot find any file beginning IconCache.

I have Acrobat version 9 so is it worth deleting the whole thing and trying to reinstall it?

Hello ,

To view the AppData folder , please perform the following steps :

On Windows 7 - Click on Start>Computer>Organize(top left)> Folder and search options>View tab>Click "Show hidden files, folders and drives".

On Windows 10- Click on Start>File Explorer>View(top left)>Options>Change folder and search options>View tab>Click "Show hidden files, folders and drives".

Below is the screenshot :

Let us know about the results.

Thank You!

A

Anonymous

I'm having the same problems as well. I've deleted the IconCacheRdr.dat file, I've tried to do the repair installation but nothing works. Someone requested a screen shot of the box:

My version is 2019.021.20061 and I'm running windows 10.

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Jake_1213

Participant

Hello

My computers just updated on 12/17/19 and the Win7 PRO got the black box now. I don't have access to any functions on a PDF file such as save ,print, up or dn arrows, % or size for viewing, or the side bar arrow to expand or collape the side bar to make viewing easier. I,ve deleted the IconCacheRdr.dat file as per instructions for Reader DC. This does NOT work. So today I turned on my Win 7 HOME computer to see what kind of grief to expect, only to find there is NO black box on the HOME computer and it updated on the same day 12/17/19. So I copied and pasted the PDF files from Win7 PRO computer to the Win7 HOME computer and guess what NO black box. So I checked the HOME computer for the IconCacheRdr.dat file for again Reader DC and there it is and Acrobat Reader DC works fine.I use this reader to access files downloaded from the Feds such as 940 &941 for payroll for my business so they are very important to me and my bussiness. Something tells me the problem is with some kind of setting in Win7 PRO with Adobe. My only way out is to download to PRO then copy & paste to HOME then back again. Could someone out there PLEASE HELP ME !!!

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kevinh234

Participant

Another way i found out how to get rid of the adobe icons on the desktop having a black square instead of the file is to go to disk clean up (type in search bar) and when opened scoll down to the bottom make sure thumbnails is checked and run cleanup and then reboot and it should be back to normal.. Kevin

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Adorobat

Participating Frequently

Hi philiph29979417 ,

Could you please post a screenshot of the pointer ?

Assuming that you are using Windows ,try to disable thumbnail previews by going into Edit>Preferences>General>Uncheck the box next to "Enable PDF thumbnail previews in Windows Explorer" , then restart the computer and see if the issue is fixed.

Below is the screenshot :

Let us know about the results.

Thank You!

Shivam

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A

Anonymous

Sorry but I do not know how to get to the menu you have shown. Can you tell me how to do that?

I am using Windows.

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Adorobat

Participating Frequently

Hi ,

To view settings> open Reader>press Ctrl+K key on your keyboard .It will open up settings .

You may also use this - open Reader > hover the mouse on Edit>then click Preferences.

Below is the screenshot:

Let us know if you face any issue.

Thank You!

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