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M
Manu5E5C
Participant
April 30, 2021
Question

PDF does not show in Internet Explorer 11 without refresh

  • April 30, 2021
  • 1 reply
  • 757 views

Hi,

We originally had Adobe Acrobat Reader DC 2018.009.20044 installed on our Windows 10 machines.  We recently updated to 21.1.20140.30039(21.001.20140) last week.

We have an internal site and we use IE11 mode in Edge for this. This site has functionality in which a PDF opens in a separate browser window. This worked fine before the update, but since the update, a blank grey area shows up instead of the PDF. If we refresh(F5), then it shows up fine.

 

I have tried to test the version in which this broke and it appears to be somewhere between 19.010.20064 to 19.012.20040 as it works OK in 19.010.20064 but not in 19.012.20040. I have seen other posts with the same issue but they didn't have a resolution. 

 

 

 

This topic has been closed for replies.

1 reply

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
May 1, 2021

What happens if you open the PDF in Adobe Acrobat Reader without using Micosoft Edge?

 

~ Jane

M
Manu5E5CAuthor
Participant
June 2, 2021

Hi,

That would require the user to download the PDF and then open it. The functionality I mentioned in the post is a part of our CRM web app and needs agents to open the PDF in the browser itself. 

 

Sorry for the late reply.

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