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Question

PDF files disappearing after closing

Forum|Forum|6 years ago
May 7, 2019
14 replies
38030 views

Hi,

We've had some users experiencing issues in the last few weeks with some (not all) PDF files disappearing when they have been opened and closed in Adobe Acrobat Reader.

The files are actually being deleted but to a user they just disappear from the view of the directory.

This is happening on Windows7 and Windows10 clients and has been tried with multiple versions of Adobe Reader.

It doesn't happen to all PDF files but will happen with the same ones consistently.

Deleting the copy of the PDF file from the Users Appdata\Local\Temp directory will temporarily fix the issue for that file but not remove the problem completely.

Any suggestions or anyone else experiencing this issue?

[Moved from Acrobat General Troubleshooting to Acrobat Reader by moderator.]

pdfs_disappearing

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bhajanm13263747

New Participant

We hare having same problem. Whenever someone saves a file and it gets deleted. If you rename the file then it does not get deleted. We were told to do this when we called Support but did not work

- check updates

-Edit
-Preferences
-Gerenal
-Basic Tools
-Show online storage when saving files (off, uncheck)
-Show online storage when opening files (off, uncheck)

1 800 833 6687

PH Chua

New Participant

You have to delete all temporary folder & files in c:\Users\username\AppData\Local\Temp & C:\Windows\Temp then restart windows.

Darkira

Participating Frequently

OMG thanks god some people having the same bug than me ! I work in a company, we have all kinds of Windows and PCs and some of us (like 200 people) are impacted by this problem...

if we effectively disabled the protected mode on Startup, it will solve the thing ... but i want to understand what is happening... what is in cause.

we have Adobe Reader XI also impacted and Adobe Reader DC.

i'm impacted since this evening and i have the last version of Reader DC... my god when we will find the reason of this, i will be so happy.

hope someone from Adobe will see that..

R

rebeccaz77436558

New Participant

Seeing this also. It looks like a bug in Protected Mode. If I disable Protected Mode at Startup the files do not disappear.

janl89799809

New Participant

Had the same problem. Removing and reinstalling did not work.

I checked for updates and and it updated to 2019.010.20036. This fixed the problem.

Ali_Boduroglu

New Participant

2019.010.20036 version did not appear with the update.

The current version number of the installed application is 2019.012.20034 and the problem persists.

I'm sharing a video of the problem.

gregorys98283035

New Participant

Hi!

i have exactly the same problem! not for all pdf, only some. WIndows 7 and 8 and 10.

i tried to uninstall/reinstall Adobe Reader: same issues

workaroud is using Foxit Reader...

if i rename the pdf file, the file doens't disappear.

any idea?

adobe version:

Darkira

Participating Frequently

Let's regroup what we all have in common.

Are you all speaking about PCs in a domain or in a company ?

Windows systems only ? 7 8 and 10 ?

What version of Windows are you all running ? (winver in run)

Do you all confirm that disabling the Protected mode at startup solves the thing ? (i mean this is not an acceptable solution but at least we know what this is a 100% working).

What anti-virus do you have ?

What else could we check ? to "figure out" what is triggering this...

Also, we need to focus on the protected mode i guess ? why this feature is involved in the thing....what does it do exactly ...

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