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K
KirstenB1
Participant
April 14, 2020
Question

PDF fillable problem with mobile devices

  • April 14, 2020
  • 2 replies
  • 2245 views

Hi,

I created a fillable form which works perfectly on computers and laptops, but which reacts differently on mobile devices - some check boxes will not check and others will auto-populate a whole column (despite the boxes all having different names). 

Both android and iPhone are experiencing the same problem.

Can anyone help me?

Thanks.

 

This topic has been closed for replies.

2 replies

T
Test Screen Name
Legend
April 14, 2020

Do you have JavaScript? If so refer to the iOD/Android Javascript specification, it is very limited. 

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    April 14, 2020

    I am trying to find that resource on the web but no success. Do you know of any link or the specific title of that specification?

     

    Thank you.

    T
    Test Screen Name
    Legend
    April 15, 2020

    Sorry iOS of course, not iOD! https://www.adobe.com/devnet-docs/acrobatetk/tools/Mobile/iosapi/index.html This is essential reading but remember that most mobile users will not be motivated to install the Adobe product at all. For this reason I would call forms for mobile virtually useless.

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    April 14, 2020

    Hi,

     

    Do you know or are you able to verify if checkbox objects are running any folder level or document level javascripts?

     

    You may refer to this tutorials and check if these were the procedures used:

     

    If your answer is yes,  they won't work in the mobile apps because it depends on the user folder or path where part of the script is called from.

     

    If your answer is NO, but the checkboxes are indeed using some jscripting, test the PDF with a third-party app like Foxit, for example.

     

    I have a similar issue with some of my PDFs. They run in Foxit but not in Reader mobile app.

     

    If it works with the third-party app but not with the Adobe Reader mobile app, we may be able to narrow down the problem better.

    K
    KirstenB1Author
    Participant
    April 16, 2020

    Thanks for the resource.

    We are using Adobe Creative Cloud - I cannot find / access most of the
    things described in the resource.

    The fillable pdfs work on:
    desktop
    laptop
    tablet
    iPad

    but have a few bugs on mobile phones ...

    Thanks,
    Kirsten

    [Private info removed]

    try67
    Community Expert
    try67Community Expert
    Community Expert
    April 17, 2020

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