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Reader doesn't recognize installed font

Community Beginner ,
Jun 07, 2018

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I received a PDF file that contains a font (DavidD) that did not embed.  When Reader opens the file it announces "Unable to find/create font DavidD" even though that font is installed in my computer.  How can I get Reader to recognize this installed font?

Thanks for any assistance.

--Howard

Hello Howard,

Sorry for the trouble, as per the description above, Adobe Reader is not displaying a font as you are getting an error message, Is that correct?

Please navigate to Adobe Reader's Preferences from Edit>Preferences>Page Display>Select "Use Local Fonts">Click OK>Close the PDF and Adobe Reader.

Does the change in the settings brings any difference in the PDF? If the issue persists, most likely the problem is that the PDF file does not have "DavidD" font embedded in the PDF file.

To confirm that the font is not embedded within the PDF file, open the PDF file and press Ctrl-D. Open the Fonts pane and scroll down looking for "DavidD". Next, to the font name, it should not say (embedded). That would confirm that the problem is due to the font not being installed on your system.

You might have to contact the author of the PDF and have to ask to embed the font in the source file or the in the PDFMaker application.

let us know how it goes and share your findings.

Regards,

Anand Sri.

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Reader doesn't recognize installed font

Community Beginner ,
Jun 07, 2018

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I received a PDF file that contains a font (DavidD) that did not embed.  When Reader opens the file it announces "Unable to find/create font DavidD" even though that font is installed in my computer.  How can I get Reader to recognize this installed font?

Thanks for any assistance.

--Howard

Hello Howard,

Sorry for the trouble, as per the description above, Adobe Reader is not displaying a font as you are getting an error message, Is that correct?

Please navigate to Adobe Reader's Preferences from Edit>Preferences>Page Display>Select "Use Local Fonts">Click OK>Close the PDF and Adobe Reader.

Does the change in the settings brings any difference in the PDF? If the issue persists, most likely the problem is that the PDF file does not have "DavidD" font embedded in the PDF file.

To confirm that the font is not embedded within the PDF file, open the PDF file and press Ctrl-D. Open the Fonts pane and scroll down looking for "DavidD". Next, to the font name, it should not say (embedded). That would confirm that the problem is due to the font not being installed on your system.

You might have to contact the author of the PDF and have to ask to embed the font in the source file or the in the PDFMaker application.

let us know how it goes and share your findings.

Regards,

Anand Sri.

Topics

General troubleshooting

Views

21.8K

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Adobe Employee ,
Jun 07, 2018

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Hello Howard,

Sorry for the trouble, as per the description above, Adobe Reader is not displaying a font as you are getting an error message, Is that correct?

Please navigate to Adobe Reader's Preferences from Edit>Preferences>Page Display>Select "Use Local Fonts">Click OK>Close the PDF and Adobe Reader.

Does the change in the settings brings any difference in the PDF? If the issue persists, most likely the problem is that the PDF file does not have "DavidD" font embedded in the PDF file.

To confirm that the font is not embedded within the PDF file, open the PDF file and press Ctrl-D. Open the Fonts pane and scroll down looking for "DavidD". Next, to the font name, it should not say (embedded). That would confirm that the problem is due to the font not being installed on your system.

You might have to contact the author of the PDF and have to ask to embed the font in the source file or the in the PDFMaker application.

let us know how it goes and share your findings.

Regards,

Anand Sri.

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Community Beginner ,
Jun 07, 2018

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Perhaps I was not clear.  I already know that the font is not embedded in the PDF.  But it is installed in my system. 

Isn't Reader supposed to be able to display an installed font even if it is not embedded in the received PDF?

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Community Beginner ,
Jun 08, 2018

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Preferences > Page Display > Use Local Fonts did the trick!  Thank you.

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Adobe Employee ,
Jun 08, 2018

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Glad it's working now and you are back on track. Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

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New Here ,
Jan 09, 2020

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HI, how do you use fonts that are not from Adobe fonts? I had CS6 before getting new computer and now I can't use those fonts. I get that embed notice and changes it to another font--not cool. I have other fonts that I love to use. How do you use other fonts beside the Adobe font family ones? Since moving from CS6 to Creative Cloud I am seeing that most of my previous fonts can't be embedded when exportig to PDF. 😞 I tried that method at top--"use local fonts" was already checked. 

Any suggestions??

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Adobe Employee ,
Jan 09, 2020

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Are those “previous fonts” installed on your “new computer”? You cannot assume that fonts you had on an older computer under the CS6 applications are also available on a new system after you install CC applications.

 

Are the problems with PDF files created on the old system that you are trying to display on the new system or are you creating new PDF files on the new system and the fonts are not embedding?

 

More detailed information including OS and version, how you created the PDF files (and options), etc. would help assist you.

 

             - Dov

- Dov Isaacs, Principal Scientist, Adobe

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New Here ,
Jan 12, 2020

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I am having a problem with embedded fonts and Acrobat.  I created a document in MS Word and embedded the fonts and saved the file as a pdf, however, when I open the document in Adobe Acrobat, some fonts do not appear embedded; all of the not embedded fonts are of the ANSI encoding type.  I used only Times New Roman (and bold/italics versions of TNR) and Arial and a true type math font.  The fonts that did not appear embedded in the pdf version in Adobe Acrobat included Times New Roman PS - BoldMT, for example.  In other cases, the same font was listed twice with one being embedded and the other not (the ANSI encoding type version was not embedded).


Please help.  This is an important document, and I need to embed all fonts from the Word document.  The Word document was created from a template provided to me which had existing headings in Times New Roman font.

 

How can I ensure all fonts are embedded in the pdf version of the Word document?

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