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deveshjain51
deveshjain51
Participant
October 25, 2018
Answered

Reader download fails- Newer version already installed - How to fix?

  • October 25, 2018
  • 3 replies
  • 3327 views

Hello --

I am unable to install adobe reader dc -- fails to complete installation because "newer version already installed' -- I do not have any adobe reader version installed -- I have tried all solutions I have found in forum so far -- including

1) download and run adobe cleaner tool

2) using hidden admin

--still will not complete installation .

This topic has been closed for replies.
Correct answer AnandSri

Hi there!

I am sorry for the trouble you had with Adobe Reader, please refer and try the suggestion from the following help article Error 1722 with Windows installer package of Acrobat DC

Assuming you are on Windows 7 machine, download and install the update for C runtime in Windows, refer to the following URL for obtaining the Windows update https://support.microsoft.com/en-in/help/2999226/update-for-universal-c-runtime-in-windows

Reboot the machine and try installing Adobe Reader and check Adobe - Adobe Acrobat Reader DC Distribution

If you still experience any issue, please share the following details:

  • The version of the operating system installed?
  • Any Security software installed and what is the version?

let us know how it goes.

Thanks,

Anand Sri.

3 replies

AnandSri
Community Manager
AnandSriCommunity ManagerCorrect answer
Community Manager
February 11, 2019

Hi there!

I am sorry for the trouble you had with Adobe Reader, please refer and try the suggestion from the following help article Error 1722 with Windows installer package of Acrobat DC

Assuming you are on Windows 7 machine, download and install the update for C runtime in Windows, refer to the following URL for obtaining the Windows update https://support.microsoft.com/en-in/help/2999226/update-for-universal-c-runtime-in-windows

Reboot the machine and try installing Adobe Reader and check Adobe - Adobe Acrobat Reader DC Distribution

If you still experience any issue, please share the following details:

  • The version of the operating system installed?
  • Any Security software installed and what is the version?

let us know how it goes.

Thanks,

Anand Sri.

AkanchhaS8194121
AkanchhaS8194121
Legend
December 18, 2018

Hi Deveshjain, 

We are sorry for not being able to response to your query on time.

If you are still experiencing the same problem, then you may try the following steps-

  • You need to find the "Program Data" folder which is generally a hidden folder and you need to enable it. Windows settings differs depending on the OS.

      How to enable "Hidden Files" please refer to- https://support.microsoft.com/en-in/help/14201/windows-show-hidden-files 

  • Enabling hidden files will enable the Program Data and its location would be Local Dick (C:) > ProgramData > Adobe > Setup.
  • Open the folder and check if you can find the AcroRead.msi file there.
  • If yes, run the file to install the application.

Let us know if this helps.

Regards,

Akanchha

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 25, 2018

[ moved from Installing, Updating, & Subscribing to Acrobat to Acrobat Reader]

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