Reading Acrobat Dump files

New Here ,
Jan 14, 2021

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Hi there,
I'm a junior administrator at a small company and we're running into issues with a certain user when it comes to opening a file. There are some certificates involved but unfortunately, I cannot give much details as we're working with confidential documents and systems.


My question is as I saw a lot of times that in order to receive help you need to provide the dump file to the support. Now I can obviously not do that and we're trying to figure out how to read the dump files ourselves but tbh, we're hitting a wall here.
Currently we're using the WinDbg tool as we also have limitations on what tools we can use.
The user's system is a windows 10, build 1909, Acrobat version is the newest one.

Is there anyone who could maybe advise us on how to get the right info out of that?
Cheers

A.

TOPICS
General troubleshooting, View PDF, Windows

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