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MNMASRI
MNMASRI
Participant
February 10, 2017
Answered

Reading PDF Files with Arabic Charaters on Windows 10

  • February 10, 2017
  • 2 replies
  • 11375 views

After upgrading to Windows 10 from Windows 7, the Arabic characters in the PDF file sent to me from my bank appear as small square boxes and so does the debit sign. I am using Adobe Reader version XI, and my Arabic language settings on Windows 10 is correct. I appreciate your help in resolving this issue. Thanks

    This topic has been closed for replies.
    Correct answer Zaid Al Hilali

    So, Simplified Arabic font is a restricted font by Microsoft Windows, this font as well as some other Arabic fonts used to come with Windows OS in XP and later, but apparently they stopped shipping them with newer OS such your Windows 10.

    In order to view the content of bank statement properly, you must get this font by copying them from an older Windows OS. perhaps.

    2 replies

    Zaid Al Hilali
    Community Expert
    Zaid Al HilaliCommunity Expert
    Community Expert
    February 13, 2017

    It is clear that you don't have the fonts used in original document. You may go to the menu File > Properties and click on the "Fonts" tab to see which fonts are there. The fonts used in this PDF were restricted by Operating System at the bank end, that's why Arabic font in question nor its subset was embedded in the PDF.

    I use a Mac, I received a number of such PDF in the past, the solution is to obtain the font in question, install on your computer and you should see content properly from there onward.

    MNMASRI
    MNMASRIAuthor
    Participant
    February 19, 2017

    The PDF file fonts properties as sent by my bank are as follows:

    Simplified Arabic Fixed

    Type: TrueType

    Encoding: Custom

    Actual Font: Simplified Arabic Fixed

    Actual font Type: TrueType

    Now I have looked for these fonts in Microsoft library/store but I could not find them; I have also checked with various other fonts vendors ( Cool text / Lino Type / Mono type / My fonts ), but to no avail; they only have the "Open Type " fonts, not  the "True Type "

    Zaid Al Hilali
    Community Expert
    Zaid Al HilaliCommunity ExpertCorrect answer
    Community Expert
    February 20, 2017

    So, Simplified Arabic font is a restricted font by Microsoft Windows, this font as well as some other Arabic fonts used to come with Windows OS in XP and later, but apparently they stopped shipping them with newer OS such your Windows 10.

    In order to view the content of bank statement properly, you must get this font by copying them from an older Windows OS. perhaps.

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    February 13, 2017

    Hi mnmasri,

    You may try the steps suggested in the following link:

    error in adobe reader for Arabic font appears in windows 7 and vista, however not appears on windows

    Could you please confirm the Adobe Reader version installed on the computer?

    To do that, launch Reader>click Help>select About Adobe Reader XI

    Have you tried opening other pdf files to check if this is not a file specific issue?

    MNMASRI
    MNMASRIAuthor
    Participant
    February 14, 2017

    Thank you I can confirm that I have Version XI of the Adobe PDF Acrobat Reader. Yes the problem is only with files sent from my bank; I do not have such a problem with files sent from other institutions

    Regards

    T
    Test Screen Name
    Legend
    February 14, 2017

    Can you confirm that, as you see the problem, you also see (at the same time) the window title abovecthisvoage saying Acrobat Reader? Or do you see something else? For example does the PDF fill the screen, or is this a tab in the Chrome browser, or ...

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