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Send to Email doesn't work

New Here ,
Oct 04, 2018

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With the newest Version of the Reader, when you select the "Send to Email recipient" Icon, the Standard E-Mail application doesn't open up anymore. Instead there is a column on the Right with different Options. The Reader doesn't seem to recognize the Standard E-Mail application, which in my case in Windows Live Mail, by a customer it is Thunderbird.

My colleague can send a mail, but even though he has Thunderbird as Standard E-Mai application, Adobe Reader Shows Outlook as the Standard.

Did something get changed, so that Adobe Reader only recognizes Outlook Mail (we all don't use Outlook)?

Hi All,

Thanks for providing your feedback and sorry for the inconvenience caused to you. While we look into the issue, you can follow the steps in the below article to use the email icon to send PDF directly as email attachment.

Link : How to use the email icon to directly send file as attachment

Please let me know in case of any concerns.

Regards,
Sandeep Grover

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Send to Email doesn't work

New Here ,
Oct 04, 2018

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With the newest Version of the Reader, when you select the "Send to Email recipient" Icon, the Standard E-Mail application doesn't open up anymore. Instead there is a column on the Right with different Options. The Reader doesn't seem to recognize the Standard E-Mail application, which in my case in Windows Live Mail, by a customer it is Thunderbird.

My colleague can send a mail, but even though he has Thunderbird as Standard E-Mai application, Adobe Reader Shows Outlook as the Standard.

Did something get changed, so that Adobe Reader only recognizes Outlook Mail (we all don't use Outlook)?

Hi All,

Thanks for providing your feedback and sorry for the inconvenience caused to you. While we look into the issue, you can follow the steps in the below article to use the email icon to send PDF directly as email attachment.

Link : How to use the email icon to directly send file as attachment

Please let me know in case of any concerns.

Regards,
Sandeep Grover

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Oct 04, 2018 0
Adobe Employee ,
Oct 04, 2018

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Hi Rogerr,

In Adobe Acrobat Reader, the outlook option is added by default to send the document as an email attachment.

Please try to add your account details under the List of email accounts under preferences.

Launch the application and go to Edit > Preferences > Email accounts.

At right, you will get an option to add an account.

Add your account details there and make it as default.

Then click on OK at the bottom to save the settings.

Then try to send PDF as an attachment and select webmail from the option provided at right.

In the drop-down list of "Select option", the account will be added by default.

Hope that helps.

Let us know if you experience any issue.

Regards,

Meenakshi

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Oct 04, 2018 0
Explorer ,
Oct 04, 2018

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Please stop this madness!!!

Always changing things that worked before with a breeze!!!

Before with only a click you had the pdf attached in the email directly. Now it takes two more extra steps to make the same thing!!! This hurts the workflow!!!

At least give us the option to send email as before the new version.

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Oct 04, 2018 1
New Here ,
Oct 04, 2018

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Hi Meenakshi,

Like OneSolo comments this change have made the work proccess for everyone much more cumbersome as for making the PDF attachment takes three total clicks instead of one.

Please urge development or whoever, to have the button "Attach to email" again or besides the new "share files for viewing or review and track responses" (awful name for a feature).

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Oct 04, 2018 1
Adobe Employee ,
Oct 08, 2018

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Hi All,

Thanks for providing your feedback and sorry for the inconvenience caused to you. While we look into the issue, you can follow the steps in the below article to use the email icon to send PDF directly as email attachment.

Link : How to use the email icon to directly send file as attachment

Please let me know in case of any concerns.

Regards,
Sandeep Grover

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Oct 08, 2018 1
New Here ,
Oct 09, 2018

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Thanks Sandeep. This fix worked for me, with the additional change that I also had to reset my default mail account back to Windows Live Mail in the regedit (Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail). For some reason, the default mail was changed to Outlook in the registry, even though in Windows I have Windows Live Mail set as standard app for e-mails. Didn't just happen with me, my colleague has Thunderbird as standard mail app and his was changed to Outook too.

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Oct 09, 2018 2
Community Beginner ,
Jul 29, 2020

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Sadly the link points to a page that isn't helpful any more and Acrobat Reader DC has the same issue.

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Jul 29, 2020 0
Explorer ,
Oct 08, 2018

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Nice try Adobe with the .20074 hotfix but this

Browser and Unified Share

    4261277: “Send Attachment” with default email client doesn’t work

still didn't fix this issue...

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Oct 08, 2018 0
Adobe Employee ,
Oct 09, 2018

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Hi Onesolo,

Please try steps given at: How to use the email icon to directly send file as attachment

That should make the email process, as it was in previous releases.

The ID you mentioned 4261277 is for a different issue, where Share did not work well from inside a browser.

Thanks!

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Oct 09, 2018 1
Explorer ,
Oct 09, 2018

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How this isn't available as an option inside Adobe Reader and it was not released on .20074 hotfix?! Applying this patch file over +20 clients is time consuming and not the best way to deploy this...

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Oct 09, 2018 0