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Sending MAPI Mail via Send Button still works but when closing the Reader it will crash

New Here ,
Aug 19, 2020

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We are using Adobe Reader 2020-08-19 10_16_10-Window.png

And Office 2013 Version 2020-08-19 10_19_23-Window.png

on Windows Server 2012 (not R2) with all Udpates installed - August 2020.


This happen after successfully send the Mail via Outlook in the Moment when we close the Adobe Reader. It happens every Time. I would be happy to receive any Help. Thank You, Jens from Hamburg, Germany

 

2020-08-19 10_03_45-Window.png

Problemsignatur:
Problemereignisname: APPCRASH
Anwendungsname: 32BitMAPIBroker.exe
Anwendungsversion: 20.12.20041.1044
Anwendungszeitstempel: 5f235099
Fehlermodulname: 32BitMAPIBroker.exe
Fehlermodulversion: 20.12.20041.1044
Fehlermodulzeitstempel: 5f235099
Ausnahmecode: c0000005
Ausnahmeoffset: 000059fc
Betriebsystemversion: 6.2.9200.2.0.0.16.7
Gebietsschema-ID: 1031
Zusatzinformation 1: 5861
Zusatzinformation 2: 5861822e1919d7c014bbb064c64908b2
Zusatzinformation 3: d8b5
Zusatzinformation 4: d8b5eca0c5e4432f58aa293d866a59d7

Lesen Sie unsere Datenschutzbestimmungen online:
http://go.microsoft.com/fwlink/?linkid=190175

Wenn die Onlinedatenschutzbestimmungen nicht verfügbar sind, lesen Sie unsere Datenschutzbestimmungen offline:
C:\Windows\system32\de-DE\erofflps.txt

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Crash or freeze, Windows

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Sending MAPI Mail via Send Button still works but when closing the Reader it will crash

New Here ,
Aug 19, 2020

Copy link to clipboard

Copied

We are using Adobe Reader 2020-08-19 10_16_10-Window.png

And Office 2013 Version 2020-08-19 10_19_23-Window.png

on Windows Server 2012 (not R2) with all Udpates installed - August 2020.


This happen after successfully send the Mail via Outlook in the Moment when we close the Adobe Reader. It happens every Time. I would be happy to receive any Help. Thank You, Jens from Hamburg, Germany

 

2020-08-19 10_03_45-Window.png

Problemsignatur:
Problemereignisname: APPCRASH
Anwendungsname: 32BitMAPIBroker.exe
Anwendungsversion: 20.12.20041.1044
Anwendungszeitstempel: 5f235099
Fehlermodulname: 32BitMAPIBroker.exe
Fehlermodulversion: 20.12.20041.1044
Fehlermodulzeitstempel: 5f235099
Ausnahmecode: c0000005
Ausnahmeoffset: 000059fc
Betriebsystemversion: 6.2.9200.2.0.0.16.7
Gebietsschema-ID: 1031
Zusatzinformation 1: 5861
Zusatzinformation 2: 5861822e1919d7c014bbb064c64908b2
Zusatzinformation 3: d8b5
Zusatzinformation 4: d8b5eca0c5e4432f58aa293d866a59d7

Lesen Sie unsere Datenschutzbestimmungen online:
http://go.microsoft.com/fwlink/?linkid=190175

Wenn die Onlinedatenschutzbestimmungen nicht verfügbar sind, lesen Sie unsere Datenschutzbestimmungen offline:
C:\Windows\system32\de-DE\erofflps.txt

Topics

Crash or freeze, Windows

Views

185

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Aug 19, 2020

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Hi there,

 

Thank you for reaching out and sorry for the trouble.

 

We have released an update today for Acrobat and Reader DC (Continuous Track) desktop application.
Please update the application to the latest version by going to the Help menu > Check for updates in the application.

 

For more information on the recent update, you may refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousaug2020qfe....


Let us know if the issue persists.

 

Thanks,
Meenakshi

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New Here ,
Aug 20, 2020

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Hallo Meenakshi,

 

even with Version 2020.012.20043 is the Issue still the same.

 

Greetings from Germany, Hamburg

Jens

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Adobe Employee ,
Aug 20, 2020

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Hi Jens,

We are looking into the issue.

Meanwhile, could you please try the following workaround and let us know if it resolves the issue at your end.

Try the following steps to do that: 

-Quit Adobe Acrobat Reader if already running.

-Download the registry file from: https://documentcloud.adobe.com/link/track?uri=urn:aaid:scds:US:81721873-7907-45dc-9616-ca429b31c008

-Right click on the reg file and select “Merge” then click “Yes” to apply the reg file

-Now try your workflow

 

Kindly let us know if this helps.

Regards,

Arvind

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New Here ,
Sep 07, 2020

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I can confirm that we are running into this same issue after upgrading to Adobe Acrobat Reader DC (20.012.20043). We applied the above registry fix and so far it has resolved the 32BitMAPIBroker.exe error.

 

Will the next Adobe Reader update address this issue? Will we need to take any action on the registry change after upgrading to the next version of Reader?

 

Thanks

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New Here ,
Sep 14, 2020

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Hi Arvind,

 

We have the same issue but don't have the \FeatureState entry in our registry.

Could you please advise how to fix this?

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arvindy LATEST
Adobe Employee ,
Sep 14, 2020

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Hi Thomas5C2A ,

Please double click and apply the shared registry it will automatically create the FeatureState key and the required dword under it.

If you want the create the dword manually, you need to first create the key “FeatureState”( click on DC then select “New>>Key” then rename it as “FeatureState”).

And next, create the dword: "4163520" with value: zero(0).

 

Regards,

Arvind

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