There was a problem reading this document(14)

[dlwp]

Received a PDF file in my email.  The icon image is white, whereas my icon image is red.  My red Adobe Reader could not open the white Adobe icon.  It generated the message...There was a problem reading this document (14).  I think 14 is the number of pages.  I have downloaded the trial version of Adobe Pro and that could not open the document...Help!!

[DaveStromfeld]

Moving this to Adobe Reader forum.

[pwillener]

What is your operating system & version?

What is your email client?

What is your Adobe Reader version?

dlwp wrote:

The icon image is white, whereas my icon image is red.  My red Adobe Reader could not open the white Adobe icon.

Sorry, I cannot quite understand this...

[dlwp]

I think it was corrupt.

dlwp

[MichaelKazlow]

Sounds like the document became corrupt in the sending of the email. Ask the sender to send you a new copy of the attachment.

[mox90291]

Same thing just happened to meYes the (14) stands for the number of pages. I was sent two PDFs, one 14 pages one 19 pages the the larger opened fine the 14 when opened in acrobat 9 was all white and the view was at  5335% when reduced to 100% it was about 1/8" square . I had the sender resave the pages into another PDF he could open Then send it over to me again . Same thing , All white 5335% , pretty wacky

[Guest]

Hi All, I had this same issue. Solved this by extracting the pages I wanted (not the random 'hidden' second page) to a separate file. This then worked perfectly. Hope this helps

[guillermovzq123]

Thank you very much it works for me!

[linkboutique]

I had this issue too. A document scanned the other side of the world, mailed to my Gmail with other pdf'd documents scanned in the same way which didn't throw the same error. Couldn't open it with Acrobat or Chrome pdf viewer on XP64 SP3, or with Reader or Chrome on Win7 64-bit SP1, or Preview or Reader on OS 10.9.3

When opened in any of the above programs the 4-page pdf appeared to be blank, but in the attachment preview icon in Gmail, I could see the header and some text, so I figured it must be readable.

The only way I could successfully see the whole document was opening it as a preview in Firefox 30.0 on Mac OS 10.9.3 - and then saved a copy by going File>Print> PDF>Open PDF in Preview - which opened a new, readable pdf in Preview, which I could save to disk.

I don't know what the issue was, and frankly I don't much care!! As long as the doc is ok, that's all that mattered to me. I hope this helps someone else out there!