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This File Can't Be Modified

Community Beginner ,
May 26, 2020

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I've created a fillable pdf that works perfectly on via desktop, however, if a client tries to complete the form via iPad - Share file via Acrobat then Fill & Sign they get a blue bar error message which says "This file can't be modified".

 

Was hoping someone might have come across the same problem and can recommend a fix for this.

 

Many thanks

 

Martin

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PDF forms, Security digital signatures and esignatures

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This File Can't Be Modified

Community Beginner ,
May 26, 2020

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I've created a fillable pdf that works perfectly on via desktop, however, if a client tries to complete the form via iPad - Share file via Acrobat then Fill & Sign they get a blue bar error message which says "This file can't be modified".

 

Was hoping someone might have come across the same problem and can recommend a fix for this.

 

Many thanks

 

Martin

Topics

PDF forms, Security digital signatures and esignatures

Views

564

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
May 26, 2020

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Does you add any protection?

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Community Beginner ,
May 28, 2020

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Hi there, Yes I added protection to the document. 

 

It works perfectly fine on desktop, just appears to be a problem in the mobile app. I'm guessing this is a bug?

 

We added to protection to make it a little more difficult for someone to go... yes I like this form and stick their own logo on it etc etc..

 

Thanks

 

M

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Adobe Community Professional ,
May 28, 2020

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Remove the protection and you can use Fill & Sign on mobile devices.

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Community Beginner ,
May 28, 2020

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Understood, but makes of a mockery of the whole point of being able to protect a form.

 

Thanks for your help

 

M

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