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damianrad
Participant
June 25, 2020
Answered

Unable to install Adobe acrobat reader DC - the upgrade patch cannot be installed...

  • June 25, 2020
  • 1 reply
  • 15086 views

I am unable to upgrade my Adobe Acrobat Reader DC. Tried different sources like Adobe website ad FTP but always get this error message:

"The upgrade Patch cannot be installed by the windows installer service because the program upgraded may be missing or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct patch".

 

Currently I have version installed: Adobe Acrobat Reader DC 19.012

 

Already tried versions 20.009.20063 and 20.009.20067

 

Can you help me?

 

Correct answer Amal.

Hi Damianrad

 

We are sorry for the trouble. As described ou are unable to install the update patch for Adobe Acrobat Reader DC tou your system

 

Please remove the application using the Acrobat Cleaner Tool https://labs.adobe.com/downloads/acrobatcleaner.html , reboot the computer, and reinstall the application using the link https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html

 

Once the application install, go to Help > Check for Updates

 

Let us know how it goes

 

Regards

Amal

1 reply

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
June 26, 2020

Hi Damianrad

 

We are sorry for the trouble. As described ou are unable to install the update patch for Adobe Acrobat Reader DC tou your system

 

Please remove the application using the Acrobat Cleaner Tool https://labs.adobe.com/downloads/acrobatcleaner.html , reboot the computer, and reinstall the application using the link https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html

 

Once the application install, go to Help > Check for Updates

 

Let us know how it goes

 

Regards

Amal

D
damianradAuthor
Participant
June 29, 2020

Hi Amal,

Thanks for your reply.

 

It works fine when installed from the link you provided. However, I am preparing a SCCM package with Adobe reader DC and for this purpose I need to use .msp installers like those from Adobe FTP site:

 

ftp://ftp.adobe.com/pub/adobe/reader/win/AcrobatDC/2000920063/

 

I would like to use both base and MUI installers. This is where I run into troubles and get the error message I mentioned above.

 

Can you help me with that please?

 

Regards,

Damian

Amal.
Community Manager
Amal.Community Manager
Community Manager
July 3, 2020

Hi there

 

We are sorry to hear that. You may please refer to the help article https://helpx.adobe.com/in/enterprise/package/help/deploying-packages-sccm.html and see if that makes any difference.

 

Regards

Amal.

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