Unable to view a PDF file neither on safari nor on Chrome

[ahmedokaily]

Hi.

When I am clicking on some PDF links it shows the below message. Downloaded the updated version but still cannot open.

Please wait...

If this message is not eventually replaced by the proper contents of the document, your PDF viewer may not be able to display this type of document.

You can upgrade to the latest version of Adobe Reader for Windows®, Mac, or Linux® by visiting http://www.adobe.com/go/reader_download.

For more assistance with Adobe Reader visit http://www.adobe.com/go/acrreader.

Windows is either a registered trademark or a trademark of Microsoft Corporation in the United States and/or other countries. Mac is a trademark of Apple Inc., registered in the United States and other countries. Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.

[AkanchhaS · Accepted solution]

Hi Ahmedokaily

Edited Response-

The files in which you are experiencing this problem, where exactly they are saved? As you have already checked the updates and it didn't fix.

You may try the solution suggested in- I can't access some of my PDF files because they haven't been replaced with the proper documents

Also, check Troubleshoot viewing PDF files on the web

In addition- May refer to the help document- PDF won’t display. Please wait … for detailed description.

Let us know if it doesn't work.

Regards.

Akanchha

[ahmedokaily]

Hi

Thank you for your response.

its a linked file on a website. Enclosed is the page that contains the link

Application to get, renew or replace a Permanent Resident Card (PR Card)

File number two is the one that is not opening. others are ok.

2.Document Checklist (IMM 5644) (PDF, 2.19 MB)

Could you please try it at your end?

Regards

AO

[Test Screen Name]

Works for me (but not the second link you posted) in Chrome.

Click on the first link. I get

Application to get, renew or replace a Permanent Resident Card (PR Card)

In there, right click on Document Checklist and choose Save Link as...

Save the file. I get IMM4644E.pdf.

Open the file in Reader. DON'T DOUBLE CLICK OR OPEN IT FROM CHROME. It must open in Reader. I see a checklist.

[~graffiti]

Right-click on the file links, save the file then open it within Reader using File>Open.

Both of those browsers are probably using their own pdf viewer. Mostly they do alright but if it's a form you are trying to open, they fail.

[ahmedokaily]

Hi

Thank you for your response.

I tried but it did not work. Enclosed is the page that contains the link

Application to get, renew or replace a Permanent Resident Card (PR Card)

File number two is the one that is not opening. others are ok.

2.Document Checklist (IMM 5644) (PDF, 2.19 MB)

Could you please try it at your end?

Regards

AO