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R
RICKY5FC8
Participant
December 21, 2020
Question

User cannot edit adobe .pdf

  • December 21, 2020
  • 3 replies
  • 1995 views

I have a single user that cannot edit a fillable adobe file. She has the same version of reader as everyone in my org, but for some reason she cannot edit the form. I have confirmed 6 different users can edit it, but for some reason when she clicks on a fillable box on the pdf, she is unable to delete or change any of the text. This is something multiple other users can do. Are there any settings I should be looking for on the computer. I have verified both local admins an non-admins can edit this form. I have confirmed that multiple users in the org can edit the form. I confirmed that .pdf and .pdx are set to adobe reader as the default. The version we all have is 2020.013.20074.

Any assistance is greatly appriciated. I have exhausted most of my resources at this point.

Thanks

This topic has been closed for replies.

3 replies

T
Test Screen Name
Legend
December 22, 2020

It's worth being very specific about your terminology. If these are fill-in forms, then typing in them isn't called "Editing". It's called "Filling". The difference is very important because the free Acrobat Reader can fill, but cannot edit. I second the suggestion to get screen shots (showing the whole screen, so you can see the app in use).

M
mikew22530127
Participant
December 29, 2020

Thanks for the reply sorry about the delay. As I mentioned to the other user. I opened this ticket and took 6 days off. You are correct. Its not edit its fill in. This is the free acrobat raeder not the pro reader. The fill in option has been used by every tested user but she cannot do it at this time. Even though its on the other reply I have attached it here as well to cover grounds. Any help is appriceated. I am working with adobe as well but I feel like they are hitting the same wall unfortunately. I am hoping someone has ran into this issue previously. If the picture doesnt help I can get a better one later. Thanks

 

try67
Community Expert
try67Community Expert
Community Expert
December 22, 2020

Ask her for full-windows screenshots of the application. People often think they're using one application, when in fact they use another.

    M
    mikew22530127
    Participant
    December 29, 2020

    Sorry about the delay. I opened this ticket and then went on 6 days of vacation and spent a day cleaning up email and catching up after taking time off. I was on a remote session and screen grabbed this. I hope its helpful for your request.

     

    R
    RICKY5FC8Author
    Participant
    December 29, 2020

    I know you can edit it, you wrote so in your original post... My question was what application was being used by the user who could not edit it? Can you send a screenshot of that?

    Seeing the form I'm 99% sure this is a special kind of PDF file, created in LiveCycle Designer, which would further explain why it can't be edited if opened in a non-Adobe application.


    That picture is from the users computer. I am remoted into the computer using tightvnc. So its smaller than usual since I am on my laptop. The text was added prior to the user opening the file. Its adobe reader dc. Not pro. Forgive me if I am not correctly answering. I have had a long day and my brain is melting a bit.

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    December 22, 2020

    Hi Ricky,

     

    Hope you are doing well and sorry for the trouble. As described the user is unable to edit the PDF using Adobe Acrobat Reader DC.

     

    Adobe Acrobat Reader DC is a freeware application with limited functionalities. It is used to view, read,fill, sign and annotate PDF (Comment and highlight). 

     

    You cannot make permanent changes to text or images inside PDF files using Acrobat Reader. To edit PDF files, purchase Adobe Acrobat DC software. If you have a subscription to Adobe Acrobat DC, you can also edit PDFs from the Adobe Acrobat Reader Mobile app. For more information please check the help page https://helpx.adobe.com/in/reader/faq.html 

     

    Hope this information will help

     

    Regards

    Amal

     

     

    R
    RICKY5FC8Author
    Participant
    December 29, 2020

    Thanks Amal. I did use the wrong terminology. I said edit. When I meant fill in. This form is able to be filled in by all users except this one user. Everyone including another IT admin, another user from her department, a test user I created and I are able to "edit" this document. I dont know adobe that well, but i have spent close to 6 hours working on this and I have also worked with an adobe tech recently. The users I tested with included. Local admins, no admin, and lower level of access to the network share than both users in the logistics department. Everyone can fill in this form or change details without issue. Only one user cannot. We have confirmed same version, same settings for permissions on the network share, and same programs and settings within adobe. I am hitting a brick wall hard and could use any assistance.

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