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Vertical Wheel Scroll Speed in Acrobat Reader DC

Forum|Forum|7 years ago
June 10, 2018
15 replies
75799 views

Hello,

Is it possible to change vertical scrolling speed in Acrobat Reader DC?

My default mouse wheel scroll speed is 3 lines per click and in all the other apps is very adequate. In Reader it does scroll like one third of the line and I need so scroll a lot to get one paragraph down. Makes the Reader very difficult to use.

This is happening on the 4K monitor and 200% windows scaling. W10, i7 8th gen. Read and tried a number of published articles - like making default continuous scrolling does not help.

Will highly appreciate any suggestions - thank you!

This topic has been closed for replies.

Correct answer AnandSri

Hello,

I have the same issue too. Every time I open document I have to select "Single Page Continuous". Default settings in Preferences doesn't work.

Hi Liudas,

I am sorry for the delayed response and inconvenience caused, please install the latest patch of Adobe Reader from help>check for updates, or manually from 19.008.20081 Planned update, November 13, 2018 (Windows Only) — Release Notes for Acrobat DC Products

Reboot the machine once and check scroll speed. I have tried replicating the issue in-house, but the issue is not reproducible.

Let us know how it goes with the latest update.

Thanks,

Anand Sri.

Show previous replies

J

JamesBond0007Author

New Participant

Interesting, after almost two years, got a new system with brand new Win 10, thought I would give Adobe Reader another chance… and was surprised that after years the problem is still there.
Different PC, different Windows, different 4k monitor, latest Adobe Reader… still cannot scroll with DPI 175% and up… All the other apps scroll okay and Adobe Reader scrolls unusably slow…
Sorry guys, the problem is still not fixed. None of these advices here work. Going back to using another app…
Sad coz I used to love Adobe Reader before going 4k.

S

swevrywhere

Participating Frequently

My request is to have Page Display->Single Page Continuous' AND 'Single Page' use the system's scrolling rate. I don't understand why there would be different behavior between those two in the first place. This is extremely annoying.

A

Austin5FB1

Participating Frequently

My request is to have Page Display->Single Page Continuous' AND 'Single Page' use the system's scrolling rate. I don't understand why there would be different behavior between those two in the first place. This is extremely annoying.

By @swevrywhere

AGREED! This is a logical fix. I don't understand why Adobe Acrobat Pro is the *only* program on my computer (as far as I know) that insists on ignoring my Macbook's default scroll speed settings. (Macbook Pro 2020; Big Sur OS; Logitech MX Master 2 mouse).

K

KC5771

New Participant

Was this ever resolved? I adjusted my scroller to be as fast as possible but it makes no difference when using Acrobat. I also lowered the page view resolution options in Acribot which did nothing as well.

Did anyone figure out how to adjust the scrolling speed in when moving from page to page? I appreciate the sharing of news! 🙂

J

jaspa72

New Participant

Have moved over to foxit, doesn't have this issue and has a very powerful search function that actually looks through the contents of multiple pdf documents at once.

H

Havdaddy

New Participant

I have the exact same problem but with Acrobat Pro DC. No updates available and no matter what settings I use, does not make a difference. Is there a similar update that's not available by checking for updates for Acrobat Pro?

A

ahmed357

Participating Frequently

Trust me, save yourself and use another reader! It has been more than a year and still no fix for this issue or for the freeze issue, so I switched to Microsoft Edge, Foxit Reader is a good and stable choice too.

A

ahmed357

Participating Frequently

I have the exact same problem, would you please fix it?? It only happens when I open a very large document like 100+ pages!

AnandSri

Community Manager

Hi Ahmed.hamdy,

We're sorry for the delayed response and inconvenience caused, please install the latest update of Adobe Reader from help>check for updates, or manually from DC Release Notes — Release Notes for Acrobat DC Products and see if you still face the same issue.

Thanks,

Anand Sri.

A

ahmed357

Participating Frequently

Believe me, I did all of that, but all of Acrobat users are complaining of the same issue Please fix it, I don't want to move everything to Foxit reader, I love Adobe.

AnandSri

Community Manager

Hello Jamesbond,

We apologize for the inconvenience caused, as per the description above, you want to change the vertical scroll speed in Adobe Reader DC, Is that correct?

Please try the following steps:

1) Update your mouse scrolling rate.

2) In order for it to actually use scroll rate you have to go to select 'View, >Page Display->Single Page Continuous' rather than just 'Single Page'. Fast scrolling works.

What is the dot version of the Adobe Reader installed, to identify refer to Identify the product and its version for Acrobat and Reader DC

What is the make and model of the 4K monitor?

Make sure that you have the latest driver/firmware of the graphics driver installed.

Let us know how it goes and share your findings.

Regards,

Anand Sri.

J

JamesBond0007Author

New Participant

Hi Anand,

Thank you very much for the response and suggestions.

1. I did update mouse scrolling rate and it works properly with all the other applications: browsers, office programs, etc. the only program I have problem with is Adobe Reader DC. Opening same pdf files in Edge – scrolling works well.

2. Instead of 'View, >Page Display->Single Page Continuous' I have 'View, >Page Display->Enable Scrolling' menu. I did try multiple combinations including recommended “Edit>Preferences>Page Display>Page Layout>Single Page Continuous” settings and that still does not help.

3. My version of the Reader is 2018.011.20040.

4. Tried updating, the program says “No updates available”

5. Tried “Repair installation” – did not help

6. Tried re-installing – did not help

7. Monitor is LG 27MU67-B

8. PC is Dell XPS 13 9360, W10, i7 8th gen, Intel UHD 620

9. Video driver is the latest released by Dell 23.20.16.4973.

10. All the other drivers and BIOS are the latest.

My confusion is that all the other programs work very well and scrolling is working as expected. I am even using web browsers sometimes to read large documents because it is very difficult to work in Adobe Reader when searching for specific chapters and scrolling long distances.

So very much appreciate any further help.

Thank you!

A

Austin5FB1

Participating Frequently

For what it's worth, it's October 2020 and I'm having the same issue... except that I'm on a MacBook. 2020 macBook Pro 13in, macOS Catalina 10.15.7. Using a Logitech wireless mouse, MX-Master 2. My mouse scroll wheel is perfectly fine on other programs, and it works fine whether I connect it to my comupter via Bluetooth or via the USB dongle. I can change my mouse scroll wheel speed using either macOS System Preferences, or via Logitech's "Logi Options" and "Logi Options Daemon" program add-on. The *only* application on my entire computer that refuses to follow the rules is Adobe DC Reader. It's been like this for months. The current Adobe Acrobat Pro DC version I'm running is v.2020.012.20048.

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