what to do about error message 507:507

New Here ,
Aug 18, 2015

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I keep getting an error message - "There is a problem with Adobe/Reader. If it is running, please exit and try again. (507:507)"

WTF?

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1 Correct Answer

New Here , Jun 12, 2019
jean323 New Here , Jun 12, 2019
If the this error comes up "There is a problem with Adobe/Reader. If it is running, please exit and try again. (507:507)",Then it means there is another Adobe Reader is running on the backgrond.You need to restart the computer and try again.

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Adobe Employee ,
Aug 18, 2015

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Hi ,

Could you please tell what software are you using ?Is it Reader or Acrobat?

Please explain the work flow ,what are you trying to do when you get this error?

What version of Reader do you use?

What OS do you work on?

Please update us with all the relevant details so that we could replicate it at our end and assist you further with it.

Regards

Sukrit Dhingra

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New Here ,
Sep 20, 2016

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Hi Im using the latest version of acrobat reader DC and Im working with Windows 10. Trying to view a tax document online and it gives me the above error. I have tried "fixing" the issues but it doesnt help.

??

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Sep 20, 2016

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Hi louiseb18346232

Try to disable Protected Mode.

Open Reader -> Edit > Preferences, choose "Security Enhanced" category and un-check "Enable Protected Mode at startup".

Check if it fixes the issue.

Regards,
Aadesh

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New Here ,
Sep 20, 2016

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Thanks that eliminated the error but it still does not view the document. Im getting the following:

To view the full contents of this document, you need a later version of the PDF viewer. You can upgrade to the latest version of Adobe Reader from www.adobe.com/products/acrobat/readstep2.html For further support, go to www.adobe.com/support/products/acrreader.html

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New Here ,
Oct 27, 2017

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thanks its working

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Sep 20, 2016

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Hi louiseb18346232​,

Open Acrobat Reader DC, navigate to Help menu -> Check for updates & install if any.

Regards,

Aadesh

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New Here ,
Sep 21, 2016

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I tried doing the updates and I also tried repairing but nothing has helped.

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Sep 21, 2016

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Hi louiseb18346232 ,

If it does not work, try uninstalling Acrobat Reader using cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs , restart your system.

Then try re-installing it from this link: Adobe - Adobe Acrobat Reader DC Distribution

Regards,
Aadesh

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New Here ,
Jun 12, 2019

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If the this error comes up "There is a problem with Adobe/Reader. If it is running, please exit and try again. (507:507)",

Then it means there is another Adobe Reader is running on the backgrond.

You need to restart the computer and try again.

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New Here ,
Feb 27, 2020

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Hi, I had the same error and your advice works.

I had an pdf file open in the app and I just close the document and run again and opened my document.

Thanks for the tip.

MP

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New Here ,
Nov 05, 2020

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I have the same issue from SAP with windows 10 2004 and  adobe reader DC latest version. Problem is from SAP not preview comes and cometimes 507:507 error comes.  On disabling protected mode, Preview is OK but Print button is not working,Save and other button works.  This is for windows 10 2004 and up only.  Lower versions not affected. Any help for this

 

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