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When copying i get a black screen

New Here ,
Feb 18, 2020

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Hi,

When I want to copy any of the text or pictures, i get this black screen:

 
 

screen.png

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Crash or freeze, Edit and convert PDFs, Windows

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When copying i get a black screen

New Here ,
Feb 18, 2020

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Hi,

When I want to copy any of the text or pictures, i get this black screen:

 
 

screen.png

Topics

Crash or freeze, Edit and convert PDFs, Windows

Views

217

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Mar 02, 2020

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Hi Siska

 

 

We are sorry for the delay in response and the trouble caused.

 

Please refer to a similar discussion (https://community.adobe.com/t5/acrobat/can-t-read-pdf-in-acrobat-reader/m-p/10957597?page=1#M243288) and see if that helps.

 

Let us know how it goes

 

Regards

Amal

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Adobe Employee ,
Mar 20, 2020

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Hi there, 

 

If the issue is still unresolved, please try the following steps and see if that helps:

 

Please try to update the application to the new version 20.006.20042 released recently. Go to Help > Check for Updates. Also, share the video card driver version and try to update the video drivers and firmware.

 

If it still doesn't work please share the sample files and the log files with us for testing.

For windows please use the process monitor tool to collect the logs (https://docs.microsoft.com/en-us/sysinternals/downloads/procmon) run the tool and generate the issue and collect the logs to share.

 

Regards

Amal

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Adobe Employee ,
Apr 08, 2020

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Hi there 

 

Please refer to the reply by MarkInFL  about the fix of the issue in a similar discussion (https://community.adobe.com/t5/acrobat-reader/screen-turns-to-black-and-white-dots-using-adobe-acrob...)

 

Regards

Amal

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