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H
Harry Kunz
Inspiring
March 13, 2017
Answered

Why can't i electronically sign a secured PDF?

  • March 13, 2017
  • 2 replies
  • 120460 views

Hi

This form here https://www.border.gov.au/Forms/Documents/80.pdf  requires a signature on page 17 but the "Fill & Sign Tools" are disabled. Does that mean they don't want you to sign it electronically?

Cheers,

Harry

    Correct answer AkanchhaS8194121

    Hi HarryKunz,

    We have tried the same at our end, and this issue is not reproducible.

    We have been able to sign the document in the Adobe Reader DC application using the Fill & Sign tool.

    As the link you have shared that directed me to the online document, and the steps needs to be follow-

    • Download the file as PDF
    • Opened Adobe Reader DC
    • Select Fill & Sign tool
    • Select "Sign" at the top > Add Signature or Add Initial
    • Place the Signature (Drag and Drop) in the right field where you wish to add them (Signature of Applicant)
    • Save File

    If it is not working at your end, then please help us with the exact workflow that you are following.

    Regards,

    Akanchha

    2 replies

    wayoung
    wayoung
    Participant
    December 1, 2018

    I'm having this problem too. I'm signing a secured pdf using Adobe Acrobat Reader DC. The Fill and Sign toolbar just has a greyed out Sign button which I can't click. When I try to install again from the site, it tells me I already have this verison. So I think it's an actual bug.

      wayoung
      wayoung
      Participant
      December 1, 2018

      Ok, I figured it out. I clicked on the Security Settings on the left (the lock icon), and I saw that certain operations are not allowed. For me, signing itself was not allowed. The only thing allowed was Printing and Content Copying for Accessibility. Guess I gotta tell the HR person who sent me this how to do her job.

        F
        fiatlux0
        Participant
        October 6, 2021

        What worked for me was this:

        1. fill in all fields in the secured PDF form

        2. print (or press ctrl-P) to PDF (in my case, I had 'Microsoft Print to PDF' as the printer)

        3. save the print file (as PDF) in the desired location

        4. open the said PDF file as usual, go to 'Tools' > 'Sign & Certify' and select the desired signing option

          AkanchhaS8194121
          AkanchhaS8194121Correct answer
          Legend
          March 13, 2017

          Hi HarryKunz,

          We have tried the same at our end, and this issue is not reproducible.

          We have been able to sign the document in the Adobe Reader DC application using the Fill & Sign tool.

          As the link you have shared that directed me to the online document, and the steps needs to be follow-

          • Download the file as PDF
          • Opened Adobe Reader DC
          • Select Fill & Sign tool
          • Select "Sign" at the top > Add Signature or Add Initial
          • Place the Signature (Drag and Drop) in the right field where you wish to add them (Signature of Applicant)
          • Save File

          If it is not working at your end, then please help us with the exact workflow that you are following.

          Regards,

          Akanchha

          H
          Harry KunzAuthor
          Inspiring
          March 13, 2017

          Thank you very much! i was using the wrong Adobe reader. I installed Reader DC and there it works indeed, thank you!

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