• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
5

Why does the Mouse cursor change into a black box within Adobe DC?

Guest
May 12, 2016 May 12, 2016

Copy link to clipboard

Copied

We have a user, who when opening any pdf document, her cursor changes into a black box

When you go into the preference settings it shows normal, when back into the home screen black box cursor returns

Removed Adobe DC, Reinstalled again Via Web Installer

Updated Java in-case it maybe linked

Restored the OS to a previous working state and the it still does the same

Is there some setting that could be causing this? Macro or ActiveX?

Black Box only shows in Adobe

TOPICS
General troubleshooting , Windows

Views

113.7K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , May 20, 2016 May 20, 2016

Can you let us know if the following workaround helps resolve the issue?

1. Go to local appdata folder -

C:\Users\<user name>\AppData\Local\Adobe\Acrobat\DC

2. Delete the following file in local appdata folder -

IconCacheRdr.dat, in case of Reader DC

IconCacheAcro.dat, in case of Acrobat DC

3. Restart Reader/Acrobat

Do you still see the black cursor issue?

Votes

Translate

Translate
New Here ,
Jun 14, 2019 Jun 14, 2019

Copy link to clipboard

Copied

This just happened to me today. I followed the instructions, closed Acrobat and deleted the files, relaunched DC and the black box is gone.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 22, 2019 Nov 22, 2019

Copy link to clipboard

Copied

I just deleted the file and that did not help solve the "black square" mystery. I have never seen this problem before. Like many of the fellows in the community, I probably received an update and now it all jacked up. What should I do?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 25, 2019 Nov 25, 2019

Copy link to clipboard

Copied

WORKED FOR ME

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 09, 2019 Dec 09, 2019

Copy link to clipboard

Copied

When I browsed the suggested directory, I found two IconCacheRdr files.  I deleted the one with the latest date, IconCacehRdr5536.dat, and left the earlier one, and that has cured my cursor of the black pox.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 11, 2020 Feb 11, 2020

Copy link to clipboard

Copied

That worked perfectly! Thank you.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 12, 2021 Apr 12, 2021

Copy link to clipboard

Copied

I am having this same problem. Deleted the icon file (Acrobat closed) and still get the annoying black box.

Reset my computer. Have tried this solution several times with several scenarios.

It's awful. Any other solutions?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 20, 2021 Apr 20, 2021

Copy link to clipboard

Copied

Noticed that this is only happening when I am connected remotely to my computer. Black box is not there when I am sitting at the computer. Any ideas what might be causing this? It only happens with Adobe.

 

Remote connection program is ScreenConnect.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 26, 2021 Apr 26, 2021

Copy link to clipboard

Copied

Has there been any more update to this? 

Is it only happening to Mac users who log in remotely. 

we have deleted the files you guys say to delete and made the black box bug file- done everything and this stupid balck box is still there!!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 24, 2023 Oct 24, 2023

Copy link to clipboard

Copied

Wow. I posted this problem in 2021. Today is October 23, 2023, and still no solution. 

Certainly Adobe can fix this problem that seems to effect so many. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 26, 2023 Oct 26, 2023

Copy link to clipboard

Copied

I found the IconCacheAcro65536.dat file in a different folder. Instead of being in the DC folder it was in 2020. C:\Users\<user name>\AppData\Local\Adobe\Acrobat\2020

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 30, 2021 Jul 30, 2021

Copy link to clipboard

Copied

i was facing the same problem before and got the solution.

step 1- open  " C:\Users\*your user name*\AppData\Local "

step 2- you will find a folder of "Adobe"

step 3- delete the folder " Adobe" (don't worry your data will not be deleted)

step4- now open your pdf file.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 07, 2023 Mar 07, 2023

Copy link to clipboard

Copied

I delete the file, but it keeps coming back when i launch Acrobat

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 26, 2023 Oct 26, 2023

Copy link to clipboard

Copied

LATEST

I found the IconCacheAcro65536.dat file in a different folder. Instead of being in the DC folder it was in 2020. C:\Users\<user name>\AppData\Local\Adobe\Acrobat\2020. I deleted it and now the black box is gone. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines