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Anonymous

Answered

Why does the Mouse cursor change into a black box within Adobe DC?

Forum|Forum|9 years ago
May 12, 2016
29 replies
130487 views

We have a user, who when opening any pdf document, her cursor changes into a black box

When you go into the preference settings it shows normal, when back into the home screen black box cursor returns

Removed Adobe DC, Reinstalled again Via Web Installer

Updated Java in-case it maybe linked

Restored the OS to a previous working state and the it still does the same

Is there some setting that could be causing this? Macro or ActiveX?

Black Box only shows in Adobe

This topic has been closed for replies.

Correct answer Anup_K

I just updated to the Adobe Acrobat Reader DC v2015.016.20041 and still have the black box issue. It doesn't show up on a screenshot though.

Can you let us know if the following workaround helps resolve the issue?

1. Go to local appdata folder -

C:\Users\<user name>\AppData\Local\Adobe\Acrobat\DC

2. Delete the following file in local appdata folder -

IconCacheRdr.dat, in case of Reader DC

IconCacheAcro.dat, in case of Acrobat DC

3. Restart Reader/Acrobat

Do you still see the black cursor issue?

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Thomaz5DE8

Participant

I found the IconCacheAcro65536.dat file in a different folder. Instead of being in the DC folder it was in 2020. C:\Users\<user name>\AppData\Local\Adobe\Acrobat\2020. I deleted it and now the black box is gone.

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Bernie28208692el77

Participant

I delete the file, but it keeps coming back when i launch Acrobat

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Wendy5DA6

Participant

I am having this same problem. Deleted the icon file (Acrobat closed) and still get the annoying black box.

Reset my computer. Have tried this solution several times with several scenarios.

It's awful. Any other solutions?

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Wendy5DA6

Participant

Noticed that this is only happening when I am connected remotely to my computer. Black box is not there when I am sitting at the computer. Any ideas what might be causing this? It only happens with Adobe.

Remote connection program is ScreenConnect.

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Krystele5EDD

Participant

Has there been any more update to this?

Is it only happening to Mac users who log in remotely.

we have deleted the files you guys say to delete and made the black box bug file- done everything and this stupid balck box is still there!!

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peterg13905101

Participant

That worked perfectly! Thank you.

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AndOrExit

Participant

When I browsed the suggested directory, I found two IconCacheRdr files. I deleted the one with the latest date, IconCacehRdr5536.dat, and left the earlier one, and that has cured my cursor of the black pox.

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pedrom78378851

Participant

WORKED FOR ME

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JEV15

Participant

I just deleted the file and that did not help solve the "black square" mystery. I have never seen this problem before. Like many of the fellows in the community, I probably received an update and now it all jacked up. What should I do?

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TKSTX

Participant

This just happened to me today. I followed the instructions, closed Acrobat and deleted the files, relaunched DC and the black box is gone.

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Anonymous

This has solved the black box pointer problem.. well for the time being..