Highlighted

Why would my PDF file only open in OS setting?

New Here ,
May 28, 2019

Copy link to clipboard

Copied

I need help opening pdf files on my computer.

I can open most pdf files that were created within my company, but pdf files that I receive from a specific business partner won't open.

When I try opening them, a message that says "There was an error opening this document. The file is damaged and could not be repaired" appears. BUT, I can open them successfully on iphone and ipad!

Can anyone help me with this issue?

Is it possible for pdf files created in MAC OS setting to not open in Windows setting?

Thank you!

Views

59

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Why would my PDF file only open in OS setting?

New Here ,
May 28, 2019

Copy link to clipboard

Copied

I need help opening pdf files on my computer.

I can open most pdf files that were created within my company, but pdf files that I receive from a specific business partner won't open.

When I try opening them, a message that says "There was an error opening this document. The file is damaged and could not be repaired" appears. BUT, I can open them successfully on iphone and ipad!

Can anyone help me with this issue?

Is it possible for pdf files created in MAC OS setting to not open in Windows setting?

Thank you!

Views

60

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
May 28, 2019

Copy link to clipboard

Copied

Likely to be your email app on Windows.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Akki_24 LATEST
Adobe Employee ,
Jul 26, 2019

Copy link to clipboard

Copied

Hi there!

If you are still looking for the resolution, then you may try the following workarounds suggested in the help article here: Resolve damaged document error when opening PDF files

And if you have managed to find the resolution, then please do share your findings with us.

Thanks,

Akanchha

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Resources
Trending Issue & Solution
Edit PDF in Adobe Acrobat Pro DC