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R
redab31335586
Inspiring
May 11, 2016
Question

Acrobat Pro Installation Problem

  • May 11, 2016
  • 3 replies
  • 1573 views

I recently purchased Adobe Acrobat Pro DC ( Order Number: 12152877759 ) for MAC. I followed the steps to download the program. When I reached to Serial Number page in the installation steps, a yellow massage appear  on the top of the page with : "We are unable to validate the serial number of Adobe Acrobat. Pls contact Customer Service" even before I enter the serial number. When I entered the number sent by the receipt email, the same massage sill on the top of the page without any progress.

I tried many times to uninstall all the related acrobat folders, restart the system & download the program from link Download Pro or Standard versions of Acrobat DC, XI, or X ​  But Same Problem was Repeated. I mentioned this problem from yesterday & had been connected with meenakshin83966505 Employee all day long without any solution progress & it end up with this massage (If you still get error message, you need to Contact Customer Care. Sign in with your Adobe ID and then select your product from the list. Then select chat option under "Still need help?Contact us").

I really don't know what to do with this problem. I paid 450 US$ & can not use the program for unknown problem!

Pls. guide how to solve it & make the program work. Fast action is highly appreciated.

Thanks

    This topic has been closed for replies.

    3 replies

    Z
    Adobe Employee
    Zealous_Dusk16E5
    Adobe Employee
    May 13, 2016

    I guess your problem is now solved, which is what I could see in the related forum post:Adobe Acrobat Pro DC: unable to validate serial number. [was: NEED HELP URGENTLY]

    Thanks,

    Anurag

    Z
    Adobe Employee
    Zealous_Dusk16E5
    Adobe Employee
    May 12, 2016

    hi,

    It looks like you got the Acrobat Classic serial number and you are trying to run in on a Acrobat Continuous installation. can you try the following:

    - Uninstall any existing Acrobat Pro DC from the system.

    - Download Acrobat Pro Classic bits from: Download Pro or Standard versions of Acrobat DC, XI, or X  (Acrobat PRO DC installer under heading 'Acrobat DC serial number')

    - During the installation, when it asks for either installing in 'trials' or having serial number,  select the serial number option and provide the serial number which you got earlier. Proceed.

    - Launch Acrobat and Sign in with an valid Adobe ID.

    Does it work? If not, do you get the same error as earlier?

    Thanks.

    R
    redab31335586Author
    Inspiring
    May 12, 2016

    Thank You,

    I'll try & feed you back

    Y
    Community Manager
    YatharthSCommunity Manager
    Community Manager
    May 12, 2016

    Hi redab31335586

    Please refer to this article :- Error unable to validate serial number | CS6

    Also request you to please refer to this forum thread :- Installed Acrobat XI Pro and when entering the serial number I get "We are unable to Validate this serial number for Acr…

    If the issue still persist then would request you to please Contact Customer Care​ so that one of the Chat Representative will help you using tools & check all the necessary details.

    Regards,

    Yatharth

    R
    redab31335586Author
    Inspiring
    May 12, 2016

    My friend, the error massage "We are unable to validate the serial number of Adobe Acrobat. Pls contact Customer Service" is there before even I enter the number!!!

    Pls do not refer me to an articles that will not help. I need a steps 1,2,3 .... to solve the problem.

    I'd been in this hassles since yesterday without any useful help! 

    Y
    Community Manager
    YatharthSCommunity Manager
    Community Manager
    May 12, 2016

    Hi ,

    Would request you to please check after turning off Firewall & security services (if they are active)

    Also would request you  to please check with the different user account with Admin Rights to replicate the issue .

    Regards,

    Yatharth

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