Acrobat Pro Installation Problem

Report · May 11, 2016

I recently purchased Adobe Acrobat Pro DC ( Order Number: 12152877759 ) for MAC. I followed the steps to download the program. When I reached to Serial Number page in the installation steps, a yellow massage appear on the top of the page with : "We are unable to validate the serial number of Adobe Acrobat. Pls contact Customer Service" even before I enter the serial number. When I entered the number sent by the receipt email, the same massage sill on the top of the page without any progress.

I tried many times to uninstall all the related acrobat folders, restart the system & download the program from link Download Pro or Standard versions of Acrobat DC, XI, or X But Same Problem was Repeated. I mentioned this problem from yesterday & had been connected with meenakshin83966505 all day long without any solution progress & it end up with this massage (If you still get error message, you need to Contact Customer Care. Sign in with your Adobe ID and then select your product from the list. Then select chat option under "Still need help?Contact us").

I really don't know what to do with this problem. I paid 450 US$ & can not use the program for unknown problem!

Pls. guide how to solve it & make the program work. Fast action is highly appreciated.

Thanks

Report · May 11, 2016

Hi redab31335586

Please refer to this article :- Error unable to validate serial number | CS6

Also request you to please refer to this forum thread :- Installed Acrobat XI Pro and when entering the serial number I get "We are unable to Validate this s...

If the issue still persist then would request you to please Contact Customer Care so that one of the Chat Representative will help you using tools & check all the necessary details.

Regards,

Yatharth

Report · May 11, 2016

My friend, the error massage "We are unable to validate the serial number of Adobe Acrobat. Pls contact Customer Service" is there before even I enter the number!!!

Pls do not refer me to an articles that will not help. I need a steps 1,2,3 .... to solve the problem.

I'd been in this hassles since yesterday without any useful help!

Report · May 12, 2016

Hi ,

Would request you to please check after turning off Firewall & security services (if they are active)

Also would request you to please check with the different user account with Admin Rights to replicate the issue .

Regards,

Yatharth

Report · May 12, 2016

sorry I didn't get you!

1st off all I'm using MACBook Pro.

I don't know what you mean "please check with the different user account with Admin Rights"?

Pls clarify

Report · May 12, 2016

hi,

It looks like you got the Acrobat Classic serial number and you are trying to run in on a Acrobat Continuous installation. can you try the following:

- Uninstall any existing Acrobat Pro DC from the system.

- Download Acrobat Pro Classic bits from: Download Pro or Standard versions of Acrobat DC, XI, or X (Acrobat PRO DC installer under heading 'Acrobat DC serial number')

- During the installation, when it asks for either installing in 'trials' or having serial number, select the serial number option and provide the serial number which you got earlier. Proceed.

- Launch Acrobat and Sign in with an valid Adobe ID.

Does it work? If not, do you get the same error as earlier?

Thanks.

Report · May 12, 2016

Thank You,

I'll try & feed you back

Report · May 12, 2016

I followed the provided steps, but Unfortunately, it doesn't work .. same problem repeated

Pls. Guid accordingly ..

Report · May 12, 2016

Hi Reda,

I have messaged you asking for some logs/info. Please respond to that.

Thanks!

Report · May 13, 2016

Hi Reda,

Can you quickly check on the machine that what happens if you access the following URL from the browser:

https://lm.licenses.adobe.com/aes/status.jsp

Your log indicate that the machine is not able to reach the Adobe servers, due to which serial number validation is failing.

Thanks,

Anurag

Report · May 13, 2016

I guess your problem is now solved, which is what I could see in the related forum post:Adobe Acrobat Pro DC: unable to validate serial number. [was: NEED HELP URGENTLY]

Thanks,

Anurag