Acrobat XI pro update error 1624 on windows 10

Report · Jan 13, 2016

I have been having considerable issues with acrobat since installing windows 10, mostly freezing and "not responding"....today I uninstalled the program and then used the acrobat cleaner from the adobe lab to double clean. I then reinstalled acrobat xi pro. It appeared that my problems may have been solved ALAS, moments later there was a update available alert and as I tried to install it I received error 1624. I located the error on adobe's website and followed the manual step-by-step instructions and still receive the same error.

A secondary issue occurred when I went into the windows 10 system to make acrobat my default PDF app, the acrobat logo which is customarily displayed on my PDF files thumbprints went blank!

Any assistance would be sincerely appreciated. Thank you.

Report · Jan 13, 2016

Hi ,

Please refer the following link.This would give the solution for error 1624.

How to fix error messages that occur when updating Adobe Acrobat or Reader for Windows

The secondary issue that has occurred ,please try to change the file extensions for the same.

Show or hide file name extensions - Windows Help

To set Acrobat as default PDF viewer,wonder you followed the following steps.

Launch PDF with Acrobat>Edit>Preferences>General>Click "Set as default PDF Handler">Click OK.

Regards

Sukrit Dhingra

Report · Jan 13, 2016

Thank you Sukrit,

Unfortunately, as I mentioned I already tried the error 1624 "fix" that adobe provides and that did not work. As a reminder, I am on windows 10.

Any other thoughts?

Report · Jan 13, 2016

Hi ,

I would request you to uninstall Acrobat using the Cleaner Tool once more.

Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Please refer this link to reinstall Acrobat.

Download Adobe Acrobat DC (Continuous) | Enterprise or VIP

Regards

Sukrit Dhingra