Acrobat XI pro update error 1624 on windows 10

Question

I have been having considerable issues with acrobat since installing windows 10, mostly freezing and "not responding"....today I uninstalled the program and then used the acrobat cleaner from the adobe lab to double clean. I then reinstalled acrobat xi pro. It appeared that my problems may have been solved ALAS, moments later there was a update available alert and as I tried to install it I received error 1624. I located the error on adobe's website and followed the manual step-by-step instructions and still receive the same error.

A secondary issue occurred when I went into the windows 10 system to make acrobat my default PDF app, the acrobat logo which is customarily displayed on my PDF files thumbprints went blank!

Any assistance would be sincerely appreciated. Thank you.

Anonymous · Answer

Hi ,Please refer the following link.This would give the solution for error 1624.How to fix error messages that occur when updating Adobe Acrobat or Reader for WindowsThe secondary issue that has occurred ,please try to change the file extensions for the same.Show or hide file name extensions - Windows HelpTo set Acrobat as default PDF viewer,wonder you followed the following steps.Launch PDF with Acrobat>Edit>Preferences>General>Click "Set as default PDF Handler">Click OK.RegardsSukrit Dhingra

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