Can not find the 24 digit serial number

[dobbynation]

I just bought Adobe Acrobat Pro DC, and i can not find the 24 digit serial number. I can only find 2 different 19 digit codes, but it will not accept them in the student redemption? Where can I find the code?

[Meenakshi Negi · Accepted solution]

Hi dobbynation

Please refer this KB doc for help: Redemption code help

Let us know if you need any help.

Regards.

Meenakshi

[sebb56965464]

Hello, I am still having problems as there is no alpha numeric code to use as a Redemption code on the product I have purchased.

Please help this is extremely frustrating.  Kay

[Test Screen Name]

Did you buy a student product? From where did you buy it?

[sebb56965464]

Hello,

Yes I bought the Student product for my son who is studying at Uni.

I purchased it from Officeworks in Newcastle NSW.

Can you please help me to register this so we can use it?

Regards,

Kay Benson

[Madigan229]

A couple of weeks ago I bought single user Acrobat with my Am Ex Card for $14 dollars and some cents. I have nothing to show for, no numbers nothing, just my e-mail Madigan229@aol.com

[Madigan229]

Helloooooooo

[kglad]

there is no serial number with subscriptions.  you use your adobe id (the one you used to make your purchase) and password to validate your subscription.

install the cc desktop app from here (https://creative.adobe.com/products/creative-cloud ), use your adobe id/pass to sign-in on the app and you should see an install (not trial) button next to acrobat dc.

[karenn69851110]

Help please we have bought Adobe Acrobat Pro 2017 through Office Works and when we enter the website it tells you to use www.adobe.com/go/eduverify to download the serial number it doesn't work.  Please provide instructions asap.

[kglad]

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', https://helpx.adobe.com/contact.html

[Goldfrog]

I sympathise with you Karenn. I have been run around after purchasing a downloadable copy of Acrobat from Amazon in the UK. Eventually, after opening a case and it being inadvertently closed, I called 'chat' .. but please don't. I have never been so frustrated for a long time. I was told I was 27th in the cue and that the wait time was 2 minutes ... actually it was closer to 40 minutes! I eventually 'chatted' with an outsourced gentleman whose English was at a poor level. Here's a part of the transcript:

LM: Hello! Welcome to Adobe support. [canned comment]

Me: Hi, my name is Mike ... I basically need a serial number for Acrobat DC Ed version that I purchased yesterday from Amazon UK

LM: So you purchase a product form Amazon right

Me: Sure did,. the product key is APROM2-*****

LM: When did you bought the product?

Me: Yesterday, as I said up front

info: Your chat transcript will be sent to [email address] at the end of your chat.

LM: Amazon is a a Reseller so i suggest to contact to Amazon as you bought the product form them they will help you

Me: Look, I need a serial number. The issue has nothing to do with Amazon. I am a teacher so I purchased the education version. I need my identity 'authorized' so I opened a case on the Adobe site yesterday, number ADB-******-F2N3 ... but it was inadvertently closed before I was issued with a serial number. What gives?

LM: I am sorry but the serial number will provide form Amazon as you bought the product form them

LM: We only provide the serial number who bought form our Adobe website

Me: I'm sorry LM. but you don't seem to understand. Amazon does not issue serial numbers. Adobe does. I needed my identity 'authorized' as a teacher at an institution, so Adobe could issue me with a serial number. I sent a copy of a letter from the [local] Embassy showing that I work for the institution. But after all this, I am talking with someone who ap[ears not to know the process ...

LM: Please allow me 1-2 minutes to review your account details.[canned comment]

I wrote to identite because Amazon UK had incorrectly given them as the redeeming outfit, but they only handle US serials. Still, a nice guy there said 'Please proceed to www.adobe.com/go/eduverify to redeem your product.'

So for the second time I included my details, a copy of the Embassy letter and included all the requirements to get another case number, while ensuring I included the first. I am presently awaiting their reply.

[Goldfrog]

Well ... an update ... it appears that I was sent to the wrong webpage ... Adobe Customer support apologized, and dispatched a serial number for me. At first I was surprised, having opened another 'closed case' email first—my emails open from the latest to the oldest—but anyhow ... issue solved. I hope yours is solved too Karen N.

[Test Screen Name]

Ok, before he can use a student product, he has to prove eligibility. Only then do you get a serial number. disappointing that it didn't come with clear instructions. please try this page: be sure not to follow the "purchased for a college" path, it's different.  Serial numbers, redemption codes, and product codes | Student and Teacher editions

[caoa24834551]

I also couldn't find my serial number even tho I have subscribed to the Adobe Acrobat Pro plan. My Account ID is activated. I follow the instruction to go to My Product and Plans -> My order history -> click on Order# .. then i don't see my serial number anywhere. Please help. Thank you

[Test Screen Name]

When you subscribe there is no serial number. You just sign in and it "knows".

[JohnPoindexter]

I have never encountered such bad customer support.  Your web sites about contacting Adobe by phone are worthless.  I have a subscription for Acrobat Pro DC, but I am constantly asked for the serial number and have to select trial.  Something is wrong.

Please provide the exact steps to eliminate this problem

John Poindexter

[Test Screen Name]

what is the exact name of the download you are using to install? or a link to it?

[JohnPoindexter]

Problem solved.  The issue was that Acrobat had picked up the wrong email address for the subscription.  When initially opening Acrobat Pro DC, it should ask you to log in.  I use two email addresses and it had automatically picked the one that was not associated with the subscription.

John Poindexter

[erastd10871955]

Horrible product, subscribed and can’t get the app registered, customer support is outsourced and technicians know less than I do, been 4 months and they charge me every day, horrible product, company and support!

[Test Screen Name]

Hello Madigan, I guess you have paid the first month of your Acrobat subscription. You now need to download it, install it, and run it. Acrobat Reader is not changed {charged*}. Where does it go wrong for you? If you get any messages please let us have the details.

*kglad

[robm44642585]

adobe support is incredibly frustrating.  no way to contact them other than this passive blog.  i am cxl'g my subs.  friggin hate companies like this that don't provide support

[robm44642585]

i too am constantly asked for a serial number.  when i login it doesn't recognize that i have a subscription, however it let's me in and has my account info & charges my card consistently without hesitation each and every month.  yet, continues to ask for my subs.  then when you try to get support, it's a ABSOLUTELY HORRIBLE experience.  NO SUPPORT.  i am canceling my subscription.

[Test Screen Name]

If you're asked for a serial number you may have installed the wrong software (the one for people with a permanent license). What version do you have exactly, please check ABOUT.

[joysonp76391957]

very poor support

[Test Screen Name]

Do you have a question for us, joyson, or just a general comment on your experiences?