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dobbynation
dobbynation
Participant
July 9, 2016
Answered

Can not find the 24 digit serial number

  • July 9, 2016
  • 12 replies
  • 8322 views

I just bought Adobe Acrobat Pro DC, and i can not find the 24 digit serial number. I can only find 2 different 19 digit codes, but it will not accept them in the student redemption? Where can I find the code?

This topic has been closed for replies.
Correct answer Meenakshi Negi

Hi dobbynation

Please refer this KB doc for help: Redemption code help

Let us know if you need any help.

Regards.

Meenakshi

12 replies

T
Test Screen Name
Legend
February 12, 2018

& if you have DC, which is the subscription version, you don't get a serial number. You should have one with 2017, the perpetual license tho'

J
jasonp79850392
Participant
February 12, 2018

WORST CUSTOMER SERVICE IN FING WORLD!!!! STill cant find my serial number get to the very end on the down load and still wanting a serial number that I never received with Adobe Pro DC....

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 12, 2018

    these are user-to-user forums.  if you wan help, ask.

    joysonp76391957
    joysonp76391957
    Participant
    January 29, 2018

    very poor support

      T
      Test Screen Name
      Legend
      January 29, 2018

      Do you have a question for us, joyson, or just a general comment on your experiences?

      T
      Test Screen Name
      Legend
      November 21, 2017

      If you're asked for a serial number you may have installed the wrong software (the one for people with a permanent license). What version do you have exactly, please check ABOUT.

      R
      robm44642585
      Participant
      November 20, 2017

      i too am constantly asked for a serial number.  when i login it doesn't recognize that i have a subscription, however it let's me in and has my account info & charges my card consistently without hesitation each and every month.  yet, continues to ask for my subs.  then when you try to get support, it's a ABSOLUTELY HORRIBLE experience.  NO SUPPORT.  i am canceling my subscription.

        R
        robm44642585
        Participant
        November 20, 2017

        adobe support is incredibly frustrating.  no way to contact them other than this passive blog.  i am cxl'g my subs.  friggin hate companies like this that don't provide support

          T
          Test Screen Name
          Legend
          October 24, 2017

          Hello Madigan, I guess you have paid the first month of your Acrobat subscription. You now need to download it, install it, and run it. Acrobat Reader is not changed {charged*}. Where does it go wrong for you? If you get any messages please let us have the details.

          *kglad

          erastd10871955
          erastd10871955
          Participant
          October 20, 2017

          Horrible product, subscribed and can’t get the app registered, customer support is outsourced and technicians know less than I do, been 4 months and they charge me every day, horrible product, company and support!

            T
            Test Screen Name
            Legend
            September 20, 2017

            When you subscribe there is no serial number. You just sign in and it "knows".

              J
              JohnPoindexter
              Participant
              September 24, 2017

              I have never encountered such bad customer support.  Your web sites about contacting Adobe by phone are worthless.  I have a subscription for Acrobat Pro DC, but I am constantly asked for the serial number and have to select trial.  Something is wrong.

              Please provide the exact steps to eliminate this problem

              John Poindexter

                T
                Test Screen Name
                Legend
                September 25, 2017

                what is the exact name of the download you are using to install? or a link to it?

                C
                caoa24834551
                Participant
                September 20, 2017

                I also couldn't find my serial number even tho I have subscribed to the Adobe Acrobat Pro plan. My Account ID is activated. I follow the instruction to go to My Product and Plans -> My order history -> click on Order# .. then i don't see my serial number anywhere. Please help. Thank you

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