Document is locked when sent to external company

[Phoebe247741677ltp]

I set up a document for digital signatures, there are usually 2 signatures within my organisation and then 2 signatures required externally as well. No matter what I do as soon as the document leaves our organisation it is 'locked' for signature by the external company.  I have set up the emails so that if a different person is to sign it can be delegated to them. The lock option is not ticked prior to sending externally. 

Hoping someone can help?

Thanks

Phoebe

[Bernd Alheit]

What part of the Acrobat SDK does you use?

[Phoebe247741677ltp]

Hi,

Not sure what you mean by the SDK?

regards

[Bernd Alheit]

https://en.m.wikipedia.org/wiki/Software_development_kit

[Thom Parker]

Do you know what PDF viewer is being used by the recipients?  Is it Acrobat/Reader or something else?

[Phoebe247741677ltp]

Hi Tom,

We use Adobe Acrobat Reader DC (32bit)

regards

Phoebe 

[Phoebe247741677ltp]

The other recipients are using the same as I am. Everyone is setup for the Adobe sign function as well.

thanks