Document is locked when sent to external company

New Here ,
Jun 07, 2022 Jun 07, 2022

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I set up a document for digital signatures, there are usually 2 signatures within my organisation and then 2 signatures required externally as well. No matter what I do as soon as the document leaves our organisation it is 'locked' for signature by the external company.  I have set up the emails so that if a different person is to sign it can be delegated to them. The lock option is not ticked prior to sending externally. 

Hoping someone can help?

Thanks

Phoebe

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Acrobat SDK and JavaScript , Windows

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Community Expert ,
Jun 14, 2022 Jun 14, 2022

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What part of the Acrobat SDK does you use?

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New Here ,
Jun 20, 2022 Jun 20, 2022

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Hi,

Not sure what you mean by the SDK?

 

regards

 

 

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Community Expert ,
Jun 20, 2022 Jun 20, 2022

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Community Expert ,
Jun 20, 2022 Jun 20, 2022

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Do you know what PDF viewer is being used by the recipients?  Is it Acrobat/Reader or something else?

 

 

Thom Parker - Software Developer at PDFScripting
Use the Acrobat JavaScript Reference early and often

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New Here ,
Jun 21, 2022 Jun 21, 2022

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Hi Tom,

We use Adobe Acrobat Reader DC (32bit)

regards

Phoebe 

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New Here ,
Jun 21, 2022 Jun 21, 2022

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The other recipients are using the same as I am. Everyone is setup for the Adobe sign function as well.

 

thanks

 

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