Error 28000 (licensing module has failed) on installation of Acrobat DC.

[jeffreym27466292]

I am receiving Error 28000 (licensing module has failed) on installation of Acrobat DC. The install is on a  new Windows 10 Pro computer. Install was initially attempted using the Dell Digital Delivery program, but have also attempted the install after downloading directly from Adobe. I have used the Cleaner Tool and attempted the install again with same result. I have attempted the install using the Admin account with all non-Microsoft Startup services and antivirus disabled and received the same error. I have restored the system to a point before the initial installation attempt was made and attempted the install again and received the same error.

[Sarojini_Nagar · Accepted solution]

Hi jeffreym27466292,

You can refer to another thread discussing the same issue and try the steps given .

Error 28000. Installation of Acrobat Licensing Module has failed?

Let me know how it goes.

Regards

Sarojini

[kglad]

be careful, doing that may cause more problems than it solves.

you should start here, Error: "Licensing has stopped working" | Windows

[jeffreym27466292]

Renaming the common files\adobe to adobe.com fixed this finally.