getting message to buy Acrobat Pro DC when I already have XI

[skenney]

I went through this exact problem last December with Adobe.... on a very long chat with your tech people. Very disappointed in results.

However, I am now suddenly seeing this message to purchase ProDC.... why do I have to do that? I have been paying monthly for Pro XI... and it's working fine. I NEED to do work on a client's project this weekend... and suddenly can't get into my XI.

What's happening?? and why??? and what can I do to get this fixed?

[YatharthS]

Hi  skenney ,

Please provide the OS & application version installed  on your system .

If you are on WIN OS, then refer to this article & follow the steps for turning off such upgrading message (Keyword: Direct Product Up sell)  :- Online features — Acrobat Customization Wizard DC for Windows

Let me know how it goes.

Regards,

Yatharth

[skenney]

Frustrating, since I CANNOT ACCESS MY ACROBAT XI.... since it

consistently shows the message about upgrading to Pro DC!I am using

Windows 7 on a PC... again, I can't see what version it is because all I

see is the $@#!! message!!

I've used the trial version of DC, but don't like it as well as XI. I

don't need to have everything on a cloud. I simply need to be able to

access my pdf's easily and utilize the XI Tools. Nothing more.

Help!

S.Kenney

(Is this a case where I need to delete my XI and re-install it?

(But...of course, I can't see my serial number, etc.)

On 2016-07-03 16:26, YatharthS wrote:

GETTING MESSAGE TO BUY ACROBAT PRO DC WHEN I ALREADY HAVE XI

created by YatharthS in Installing, Updating, & Subscribing to Acrobat - View the full discussion

[YatharthS]

Hi ,

Please try running the cleaner tool "Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs" on your machine to remove all traces of Acrobat Program.

Then, restart your machine and install the Acrobat XI Pro version from here:

Download Pro or Standard versions of Acrobat DC, XI, or X

Let me know how it goes.

Regards,

Yatharth

[skenney]

Not successful, and very frustrated. Have completely removed both

Acrobat DC Pro and Acrobat Pro XI. However, the Adobe instructions to

reinstall Acrobat Pro XI ask for a serial number.... which I don't have

and, of course, can't access since the program has been wiped from my

computer.

How am I supposed to get my old serial number?

This is holding up client projects!!

On 2016-07-06 20:17, YatharthS wrote:

GETTING MESSAGE TO BUY ACROBAT PRO DC WHEN I ALREADY HAVE XI

created by YatharthS in Installing, Updating, & Subscribing to Acrobat - View the full discussion

[YatharthS]

Hi ,

Please refer to this article to locate the serial number for Acrobat Pro XI :- Find your Adobe product serial number quickly

Regards,

Yatharth