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charlieross
charlieross
Participant
August 29, 2016
해결됨

I have had Acrobat Pro 8.3 for some time. It is a registered product. However, since I updated to Windows 10, it keeps saying that it cannot connect to the internet to register or update the product

  • August 29, 2016
  • 1 답변
  • 661 조회

I have had Acrobat Pro 8.3 for some time. It is a registered product. However, since I updated to Windows 10, it keeps saying that it cannot connect to the internet to register or update the product. I am connected to the Internet. What do I do?

이 주제는 답변이 닫혔습니다.
최고의 답변: charlieross

Acrobat 9 is also not compatible with Windows 10. You need to get Acrobat XI or higher.


Thanks,

Reinstalling from my original DVD solved the problem.

Charlie

1 답변

try67
Community Expert
try67Community Expert
Community Expert
August 29, 2016

Acrobat 8 is a very old version and not compatible with Windows 10, so problems are to be expected.

One thing you can do, though, is try the installer from here: Download Acrobat 8 and Acrobat 9

charlieross
charlieross작성자
Participant
August 29, 2016

I followed the procedures and updated my product to acrobat pro 9.

However, it said my serial number was invalid.

I then uploaded pro 8. It still would not accept my serial number.

What do I do now?

charlieross
charlieross작성자답변
Participant
August 30, 2016

Acrobat 9 is also not compatible with Windows 10. You need to get Acrobat XI or higher.


Thanks,

Reinstalling from my original DVD solved the problem.

Charlie

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