Just downloaded trail subscription to Pro DC. (Am a registered user of Pro) and I am trying to scan to my Brothers Printer/Scanner. Program acts like it is scanning but nothing is happening.

Question

I have been having issues from time to time with scanning to by Brothers MFC8890DW. I have been using Adobe Pro XI and decided to try DC for several reasons, one of which was to see if my scanning issue would be resolved by the new software. Instead, I have a bigger issue, the software "thinks" it is scanning but nothing happens. My problem with XI had been that the software would sometimes stop in midscan, saying adobe had encountered a problem and needed to close.

I am using a wireless connection. The print function is working, the issue appears to be scan only.

I was also surprised that Adobe indicates phone support is not available for Pro DC, which doesn't make sense to me.

YatharthS · Answer

Hi cmacbroom ,

Please provide the exact dot version of the software & OS installed at your system .Also check whether is there any update available for the software after going through "help > check for updates ".

Follow this thread to reset the preferences for the Acrobat software :- How to reset Preference settings in Acrobat.

Would request you to check after connecting this scanner locally to the system if its connected over network & then check for the same.

Please refer to this article :- Troubleshooting tips for scanner issues when using Acrobat

If issue still persist would request you to please check with different user account.

Regards,

Yatharth

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